Client Development Assistant Manager

Job description

Are you a good match?

 

You have extensive experience in CRM/Marketing/Retail experience in luxury retail

You have strong analytical and strategical thinking skills.

You demonstrate proactive and enthusiastic approach with clients and colleagues.

You have proven ability to handle multiple tasks and meet tight deadlines concurrently.

You have excellent communication skills in Korean and English.

 

What are we expecting from you?

 

·  Develop a knowledge of the local clientele and build action plans to develop client portfolio: You will analyze client data and develop a thorough knowledge of the local client portfolio based on dashboards to identify business opportunities, changes in trends and synergies in BTQs. You will monitor client performance and build qualitative insights and escalate local needs in terms of specific analysis & tools evolutions. You will propose client KPIs by BTQ and market level, share best practices, and support BTQ in defining action plans if needed.
·  Manage contact plan locally and follow clienteling actions to make sure implementation of 360 client strategy: You will follow local contact plan and escalate local needs and opportunities for clienteling activations. You will implement and roll-out clienteling actions (programs and campaigns), monitor performance, and make sure that local clienteling tools are properly understood and mastered by the SA. You will collect and consolidate BTQ’s feedbacks in terms of analysis, dashboards, new KPIs, tools evolutions.
·  Act as the Referent of client data topics: You will develop a perfect understanding of client database topics, rules and calculations (Service Cloud, SAP etc.). You will ensure the implementation of client related projects in Korea. You will monitor data collection and data quality to evangelize on data matters and execute necessary checks. You will also establish a strong partnership with Region Client Development & Insight team.

More than a role…. We recruit for a career!  

 

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

 

The recruitment process

 

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet local Senior Client Development Manager, local Talent Acquisition Manager, local Retail Director, local Senior Human Resources Manager.

Otherwise, you will receive an email to inform you that your application has not been successful.