Client Ambassador, Selfridges

Job description

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how.
Piaget excels in everything that is rare, precious and exceptional.
Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

YOUR MISSION:

« Always do better than necessary » is not only our founder’s motto; it is also the mindset that drives us every day to do what has never been done before!

In this role, you will be an Ambassador of Piaget inside and outside the Boutique by ensuring a top-level service for each clients. You will be responsible to achieve and exceed sales and proactively develop the client database by implementing an effective data capture.

HOW WILL YOU MAKE AN IMPACT?

• Demonstrate a constant awareness and actively strive to achieve Key Performance Indicators (TPIs) in order to increase Boutique performance and reach Individual and Boutique targets.
• Assist and support After Sales clients and provide maintenance recommendations.
• Participate in, and represent Piaget during promotional events and activities.
• Contribute in suggesting ideas and recommendation to the Management team in order to achieve improvements in all aspects of the boutique performance.
• Provide exceptional standards of customer service surpassing client’s expectations at every opportunity by following our “Piaget Touch” Art of selling.
• Ensure the highest level of service and care to all customers (both Clients and prospects).
• Implement an effective data capture & follow up for clients, prospects, CS and reservations.
• Build, develop and maintain your own Local and International client database ensuring repeat visits and client’s loyalty.
• Resolve client’s complaints with the highest professionalism, promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the Boutique Management.
• Support the Boutique Management in any back of house/ administrative operations as requested and manage the day to day operations.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Knowledge and understanding of the Luxury market, Customer service and High Watch and Jewelry industry.
• Excellent communication skills.
• Show innovation and initiative in setting customer care standards.
• Enthusiastic, self-confident and self-motivated with positive attitude at all times.
• Successfully able to handle multiple demands and competing priorities.
• Be a team player and have a strong attention to detail.
• Able to work flexibly, embrace and manage change.
• Prepared to go the extra mile to achieve targets.