Client Advisor - Pavilion

Job description

JOB MISSION:

As an Ambassador of the Maison, this role ensures a unique client experience before, during and after a sale and proactively develops their client portfolio. You will also participates to the daily boutique operations.   

 

KEY RESPONSIBILITIES:

 

Sales Achievements

 

•Ensures a unique and exceptional client experience during a sale

•Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop)

•Adapts according to client(s) needs and motivations

•Strives to always improve and surprise the client(s)

•Deals with ease during negotiations and objections

•Transmits the passion and values of the Maison

•Acts as the privileged contact for the client(s) in case of After Sales

•Meets individual and boutique targets, both quantitative and qualitative

•When applicable, deals with Care Service by managing repair orders

 

Client Relationship & Portfolio Development

•Cultivates strong client relationships and develops client loyalty

•Efficiently develops the client portfolio (Sales & Care Service when applicable)

•Executes targeted CRM actions

•Participates to client events and acts as an Ambassador of the Maison

 

Daily Boutique Operations

•Respects all brand and boutique policies and procedures

•Participates to inventories

•Participates to the set up and breakdowns at opening and closing of the boutique

•Participates to the implementation of Visual Merchandising guidelines

•Assists with special projects when requested

 

 

QUALIFICATIONS:

·  Possess commercial acumen with good selling skills.
·  Service and client focused
·  Strong interpersonal skills, curiousity and team spirit
·  Preferrably with relevant luxury retail background of at least 3 to 7 years of experience in a similar retail environment
·  Good product knowledge in luxury retail landscape