Offers “Richemont”

Expires soon Richemont

Client Advisor

  • Topanga, USA

Job description

CLIENT ADVISOR, IWC, TOPANGA, CA

 

MAIN PURPOSE

 

The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal. 

KEY RESPONSIBILITIES

•    Hosting clients and other stakeholders with the ability to provide personalized customer experience 
•    Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager 
•    Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
•    Find ever new and creative means to exceed client’s expectations 
•    Establish strong personal relationships with clients from different backgrounds.
•    Support these relationships through constant focus and attention on CRM.

•    Develop and maintain client database and manage clienteling activities on a day to day basis. 
•    Handle customer service requests and respective processes. 
•    Know IWC’s history, products and partnerships as well as the watch and luxury industries. 
•    Deliver outstanding client service and treatment to make a clear difference vs. competition. 
•    Act as a brand ambassador in and out of the boutique.  
•    Organize and execute all operational tasks in detail and with care. 
•    Maintain the boutique according to global IWC visual merchandising standards. 
•    Be part of a boutique team and support the overall organization of the boutique with a strong team approach. 
•    Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI. 

 
QUALIFICATIONS

 

Education
•    3-5  years of experience in sales or hospitality 
•    Applicants with background in Sales or Hospitality preferred 

•    Fluent in English 
•    Comfortable with Video chat softwares

•  Technical Skills/Abilities 

 

Personal Skills
•    Strong Team player mindset
•    Excellent communicator with ability to develop strong networks 
•    Curious and resourceful. Able to work independently on creating sales leads. 
•    Result-oriented and driven 
•    Strong selling skills     
•    Accountable and reliable 
•    Able to handle large diversity of tasks in a timely manner, very organized and disciplined 
•    High emotional intelligence and general education 
•    Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior 
•    Able to adapt approach individually to respective client 
•    Open and outgoing personality 
•    Demonstrate eagerness and enthusiasm to learn and grow
•    Creative, curious and versatile with good interpersonal competences and empathetic
•    Has perfect manners and can maintain a conversation elegantly 

 

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. Hourly range is $23-$24.50. This position is eligible for a commission package.

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