Cartier Client Service Assistant Manager

Job description

Cartier, l'artisan des passions.

We are looking for a resilient and methodical Client Services Manager to join our Cartier family

 

Main Responsibilities

·  Assist the Client Experience Manager in the market strategy implementation, adapting the CS global policy and the service management, respecting the service code of the Brand.
·  Support Manager in the implementation of new CS procedures in the boutiques and maintaining/improving existing service offer
·  Create necessary action plans to ensure optimal performance and service delivery
·  Ensure Client satisfaction in boutique through system controls
·  Monitor stock management follow-up 
·  Member of Quality and Service Committee, provide quality feedback to central CS and manufacturing teams
·  Collaborate regularly with boutique managers (in meetings or one to one) to explain and train, and ensure application of CS policy in the boutiques
·  Manage the market complaints while identify appropriate solution to customer issues

 

Ideal Candidate 

·  University degree followed by 5+ years’ experience in customer service, preferably in Retail business. Luxury Jewellery and/or Watchmaking experience is a plus
·  Strategic overview
·  3+ years of management experience as supervisor or deputy manager
·  Experience in watchmaking and jewellery is a plus
·  SAP experience preferred
·  Must be able to create spreadsheets in Excel and presentations in Power Point.
·  Ability to implement short and long time projects
·  Hands on attitude
·  Strong  leadership skills
·  Good interpersonal and influencing skills
·  Excellent communication and negotiation skills
·  Problem solving and process management skills
·  Maturity, ability to adapt, customer oriented, demonstrates assertiveness, self-confidence, empathy, emotional control, discernment, assertiveness, curiosity
·  Customer oriented, business acumen.
·  High level of integrity and trust
·  Attentive and patient. Ability to listen to people needs
·  Open, flexible and adaptable, tolerant
·  Act as a team player

 

If you are the candidate we are looking for, apply now.