Assistant Boutique Manager

Job description

HOW WILL YOU MAKE AN IMPACT?

 

As an Ambassador of Buccellati Maison, you will be responsible of the development and optimization of the boutique performance and profitability by ensuring excellence in boutique operations and in delivering the best client service and experience. Reporting to the Boutique Manager, you will also be responsible of coaching and development of the boutique sales team. You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftmanship and innovation in all its creations. You will be establishing, maintaining and promoting the Buccellati brand image and identity, following the Company’s directives.

As the Assistant Boutique Manager , you will be focusing on –

 

Boutique Operations Management

·  Participate in the boutique management and achievement of commercial KPIs
·  Act as the floor in-charge in the absence of the Boutique Manager, train the boutique team to follow and implement boutique standard operation procedure
·  Be responsible for stock and cashier through staff management, ensuring the integrity of stock, monitoring the inventory and boutique cash flow
·  Handle customer’s enquiries and complaints
·  Ensure compliance with all policies and procedures through regular store management and staff meetings etc.

 

Sales & Customer Service

·  Ensure sales growth, maximize the sales of the boutique and contribute to the sales targets
·  Support the boutique team in providing client service in accordance to Maison standard, identify customer needs and demonstrate solid product knowledge so as to cultivate strong client relationships
·  Coordination of after-sales activities

 

Sales and KPI Analysis

·  Able to perform simple sales data and Retail KPI analysis
·  Handle Daily, Weekly and Monthly reports to Retail Office
·  Identify retail weaknesses and develop actionable plans to elevate retail excellence

 

Team Management

·  Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned
·  Hire, lead and act as advisor to boutique team regarding projects, tasks and operations
·  Motivate the boutique team around the strategy and vision of the Maison
·  Fosters a cooperative and harmonious working climate to maximize employees morale and productivity
·  Act as a coach and assist the colleagues in operations, sales and training

 

WHAT ARE WE LOOKING FOR?

 

As the ideal candidate, you will be possessing –

 

·  8+ years of previous working experience in luxury retail industry preferably in luxury jewelry/watchmaking sector, with 2+ years in supervisory role
·  Qualification/training in watches & jewellery, knowledge of diamond grading and design
·  Qualification in Gemology is a plus
·  Fluency in English and Chinese with excellent interpersonal and communication skills
·  Strong understanding in customer service needs and internal/external customer priorities
·  Strong attention to details with the ability to handle multiple tasks simultaneously
·  Computer and internet savvy with the experience in using Microsoft Office
·  Availability to work in retail hours including evenings, during weekends and to travel for trainings, client events and conferences

 

RECRUITMENT PROCESS

 

·  Apply online;
·  If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview;
·  You will meet with the Talent Acquisition Specialist, Boutique Manager, Retail Director, Human Resources Business Partner and other colleagues if needed.

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