Arabic Speaking Sales Associate

Job description

Cartier, l'artisan des passions.

JOB MISSION

 

As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations.  

 

MAIN ACCOUNTABILITIES

 

·  Sales Achievements
·  Ensures a unique and exceptional client experience during a sale.
·  Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop).
·  Adapts according to client(s) needs and motivations.
·  Strives to always improve and surprise the client(s).
·  Deals with ease during negotiations and objections.
·  Transmits the passion and values of the Maison.
·  Acts as the privileged contact for the client(s) in case of After Sales.
·  Meets individual and boutique targets, both quantitative and qualitative.

 

·  Client Relationship & Portfolio Development
·  Cultivates strong client relationships and develops client loyalty.
·  Efficiently develops the client portfolio.
·  Executes targeted CRM actions.
·  Participates to client events and acts as an Ambassador of the Maison.

 

·  Boutique Operations
·  Respects all brand and boutique policies and procedures.
·  Participates to inventories.
·  Participates to the set up and breakdowns at opening and closing of the boutique.
·  Participates to the implementation of Visual Merchandising guidelines.
·  Assists with special projects when requested.
·  Undertake administrative tasks and stock room related tasks when it’s required

 

·  Profile:
·  A proven track record of successful achievement within a luxury retail environment
·  A sales orientated target driven background
·  Excellent customer service credentials
·  Experience of dealing effectively with different nationalities and cultural backgrounds
·  Fluent in English and ideally Arabic
·  IT literate
·  A strong communicator with empathy and good interpersonal competences
·  Result and action oriented with strong entrepreneurial mind-set
·  Team-player with empathy and strong interpersonal skill

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