Telephony Customer Service Representative - Credit Cards - Southend on Sea - Part Time

Job description

The Requirements

If you're a passionate people person who thrives on providing an amazing customer experience, and you're looking for an opportunity that will support you to develop and grow your skills and capability, we'd like to hear from you.

You'll join us on a competitive reward package of £17,900. When you've been with us for a year and shown you've got the skills to succeed while delighting our customers through great conversations, we'll increase your package to £19,150.

As part of our dynamic customer services team, you'll have an integral part to play in bringing to life our commitment to put customers at the heart of everything we do - making their lives easier and taking the stress out of banking. In return, you'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready, we'll help take your career to the next level.

What you'll do

You'll be on the telephone talking to customers, and adding value with every call you take. Whether it's carrying out day-to-day banking transactions, like paying bills or transferring funds, or offering customers products and services that are right for them, you'll be there to help. We won't judge you on the number of calls you handle but on the positive impact you make to every customer, so we'll expect you to build real rapport, understand callers' needs, and find the right solutions.

What you'll bring

To be successful, you'll need great listening skills, lots of empathy and the determination to go the extra mile for our customers every day. Resolving complex problems won't faze you, and you'll be able to build a good understanding of our products and services to help answer customer queries, all the while acting within operational processes and procedures.

We're here for our customers, whatever the time of day or night, so you'll need to be flexible in working a rotating shift pattern.

Mon to Sun 5pm/6pm start til 10pm/11pm finish. 1 weekend day every week, Sat or Sun. Bank Holiday working will be a feature. Min 21 hours per week up to 35 hours per week.

How we'll reward you

Your package is made up of a basic salary of £14,320 and an additional 25% of salary as an allowance.

You can decide how much you want to convert into value-added benefits through RBSelect, the bank flexible programme. You can tailor these benefits to suit your lifestyle with access to things like our retirement savings plan, healthcare schemes, and the chance to buy additional holidays.

You will have a generous holiday entitlement of 33 days - although you should note that Bank Holiday working is a feature of this role.

We also provide a wide selection of exclusive lifestyle offers, development and learning programmes, and services and support, all designed to help you manage and balance your work/life priorities.

For more information please visit our benefits page.

At RBS, we are focused on becoming the UK's number one bank for trust, customer service and advocacy by 2020. We are simplifying our business, concentrating on the areas where we can lead the market, and placing our customers at the heart of everything we do.

At RBS, we want everyone to feel welcome. That's why we want you to know that we will work with you to make the application process as smooth as possible. So please just let us know if you need any adjustments or support – we'll do whatever we can to help.

If we do offer you a job, we'll discuss with you how we can help set you up for success – by making adjustments to your working environment if required.

Job ref: 45334