Process Associate – FATCA Ops

Job description

The Business

We have been in India since 1921. With our in-depth local market knowledge coupled with our global network, we meet our clients‘ needs by bringing together capabilities including debt capital markets, international transaction services, FX and rates as well as providing balance sheet advisory and structuring. Our clients comprise blue-chip Indian corporations, leading multinational corporations, large financial institutions, the Indian Government and high net-worth Individuals. Using our global reach and drawing on the expertise of our local teams of professionals, we have led many of the biggest and most innovative landmark transactions in India for our corporate and institutional clients.

The Responsibilities

JOB PURPOSE

The purpose of the Process Associate is to handle the cases / triggers from the Analytics
team where there is a potential US indicia, the process requires working on multiple
systems and handling a case as per agreed turn around time / SLA while maintaining the
accuracy in processing.

PRINCIPLE ACCOUNTABILITIES

Perform Daily processing:

· Ensure the cases are reviewed as per procedures and completed.
· Execute due diligence as per the defined process and guidelines
· Use of primary source to validate client information.
· Tracking work in progress and document status
· Resolving queries to have end to end resolution.
· Suggest areas of improvement in the process
· Timely escalation of any potential issue.
· Ensure activities are processed as per work instructions and escalate to the Team Leader in case of any deviation / clarification.
· Follow all relevant policies and procedures relevant for FATCA process.
· Respond to internal queries both verbal and via e-mail

Ensure Process SLA - timeliness & accuracy:

· Maintain process accuracy and TAT as per SLA
· Reduction in the number of quality issues
· Develop action plans on repeat KPI misses to eliminate recurrence. Ensure compliance to governance requirements.
· Achieving productivity target

Manage internal and external customer satisfaction:

· Respond to stakeholder queries both through calls and mails and manage escalations effectively.

Manage operational risks and build a culture of control:

· Provide list of self-identified issues and implement agreed mitigating action.
· Ensure timely completion of mandatory courses in GPL etc
· Ensure that Compliance, and KYC procedures are strictly adhered
· Follow clean desk policy of the organization & ensure all AYIC requirements are met
· Strictly adhere to the ISO and ISMS procedures
· Adhere to GPF standards without any breaches (Record management policy etc..
· Adherence to RBS Group policy

Technical Knowledge and skills, Self development:

· Ensure 5 man days of training in both technical aspects and soft skills perspective
· Get Cross trained on products & activities in other internal teams
· Clear Skill Assessments in AML
· Ensure completion of AML/KYC certification
· Participate in at lease 2 workouts to attain process efficiencies / risk mitigation.

MAJOR CHALLENGES

Ensure proper escalation in case of deviations from process
Regular updates on changing policies & procedure requirements

DIMENSIONS
• Geographies serviced – UK

SKILLS AND KNOWLEDGE
EDUCATIONAL QUALIFICATIONS
Graduate/Post Graduate

RELEVANT EXPERIENCE:

• Attention to detail
• Proven ability to assess information and make informed decisions
• Proven ability to manage change and work under strict timelines
• Ability to work on own initiative whilst adhering to Unit SLAs;
• Good verbal and written communication.
• Typing skills on the computer keyboard.

FUNCTIONAL COMPETENCIES

· Knowledge of anti-money laundering / know your client activities is preferred but not essential
· Knowledge and experience in handling and understanding client documentation is preferred
· The ability to understand the mechanics of more sophisticated products and services
· Ability to manage multiple systems efficiently
· Computer literacy (Knowledge in MSOffice and Internet browsing)

KEY INTERACTIONS
INTERNAL: FATCA UK, UK RM's, STEP team etc.
EXTERNAL: NIL

Business Unit: SSO

Process Name: FATCA

Band: 4

Grade:2

Number of openings: 25

Shift Timings: anytime betwwen 10am to 10pm(supporting UK hours)

Work location: (name of the building): Empire Mills, Mumbai

Recruiter name: Nikita Pujari

Hiring Manager name: Suesh Kumar

IJP End date: 29th October'15

Job ref: 40968