Liaison Officer

Job description

The Responsibilities

If you have a passion for people management and customer service coupled with exceptional communication skills, there is an opportunity to join us as Law Enforcement Liaison Manager as part of RBS International. You'll have the opportunity to act as a central point of contact for our colleagues in Financial Crime teams across the whole of RBSI as well as gain exposure across the Law Enforcement Community.

RBS International is part of the offshore arm of The Royal Bank of Scotland. We are committed to prudent financial management, quality customer service and continuous technical and banking innovation.

What you'll do

In this role, you'll be providing the central point of contact for the Law Enforcement community, such as the Police and the Courts of Law, as well as our colleagues in Financial Crime teams across RBSI. You'll be responsible for co-ordinating the processing of a variety of requests, which can include Legal Productions Orders, Police disclosures, UK Payments Administration Ltd (UKPA) alerts, fraud reports, Court appearances and witness statements. Ultimately, you'll make sure that any law enforcement investigations that relate to instructions received are efficiently resolved while adhering to relevant security standards, internal and external procedures and legislative requirements.

Day to day, you'll oversee the gathering of key information, documents and customer instructions from a variety of bank records, as well as being responsible for providing witness statements and representing the bank in Court around Legal Production orders for law enforcement agencies when required. You'll also be accountable for the validation and checking of completed work items, making sure that the accuracy that all documents have been maintained, before being delivered to the authorities in a standardised format.

What you'll bring

To succeed in this role you'll have a passion for customer service with a commitment to providing a valuable experience and proactively managing stakeholder relationships. You'll have a strong combination of communication and interpersonal skills, with the ability to confidently influence conversations. You'll enjoy working as part of a team, while also being able to work to your own initiative and identify new customer opportunities.

Ideally, you'll also have:

· Knowledge of MS office applications
· Exceptional time management and organisational skills to manage your workload
· An understanding of data protection act principles

How we'll reward you

In return, we offer a competitive salary plus 25% cash and benefit funding programme that can be tailored to suit your individual needs. In addition, we provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities. For more information on our benefits, please visit our website .

Location: Jersey and Isle of Man

Please note that you must possess the right to live and work within Jersey or the Isle of Man to undertake this position.

Closing Date: 11/02/2016

At RBS, we want everyone to feel welcome. That's why we want you to know that we'll work with you to make the application process as smooth as possible. So please just let us know if you need any adjustments or support – we'll do whatever we can to help.

If we offer you a job, we'll discuss with you how we can help set you up for success, including by making adjustments to your working environment if required.

If you're a new joiner to the bank, please note that we carry out a credit check as part of our referencing process.

If you are experiencing any technical issues when applying for this role, please refer to our FAQ section for assistance.

At RBS International, we are focused on becoming the best bank offshore for trust, customer service and advocacy. We are simplifying our business, concentrating on the areas where we can lead the market, and placing our customers at the heart of everything we do.

Job ref: 43860