Financial Crime Associate

Job description

The Requirements

We're looking for an enthusiastic and motivated individual to join us as a Financial Crime Associate within Fraud & Chargeback Operations. If you have a passion to make a genuine impact on the safety of our customers through the prevention of fraud, this is an exciting opportunity that promises valuable exposure to a high profile area of the bank, and offers real opportunity for personal and professional development.

In Services, the support we provide to our customers is crucial for the successful running of the bank. Every payment we make, every account we open and every customer call we take is in some way supported by us. For this reason, we have a huge responsibility and opportunity to take part in the task of building a better bank.

Fraud & Chargeback Operations actively identify, investigate and prevent fraud activity while providing a comprehensive service to customers who have been the victims of fraud or those who have disputed transactions with Retailers.

What you'll do

As we progress through the digital age, we're continually developing the ways in which our customers can bank with us, ensuring a convenient and straight forward service. With every inch of our progression, however, we need to ensure our customers are safe. Based in our dynamic, fast paced contact centre, you'll build effective trusted relationships with our customers on every call you take, and by listening carefully and asking the right questions, you'll identify and promote the best possible resolution to a broad array of fraud related issues.

You'll build and maintain a broad awareness of financial crime enabling you to handle a wide range of queries, understanding and actively responding to customers' needs and complaints efficiently and effectively, providing continual assurance and delivering outstanding customer service.

What you'll bring

Relationship building and interpersonal skills, and the personal credibility to engage and communicate with your stakeholders – often regarding sensitive issues- is essential. You'll have a natural flair and genuine desire to help customers by using a full range of investigative tools, as well as a keen eye for detail to identify potential risks to the bank.

In order to be available to our customers 24/7, you'll need to be flexible and adapt to a variety of shift patterns, and you'll also need the ability to multitask and work well under pressure.

Essentially, we're looking for someone with an innovative mind set with a proactive approach to problem solving, who is passionate about fraud and will be proactive in developing and expending their own skill set and knowledge of this specialist area.

Additional Information

· You'll need to be available to work a variety of shift patterns up until 10pm
· You'll be required to work 1 day within each weekend
· An element of the shift allowance may be payable and will be discussed in more detail when your shift patterns are agreed

If you're a new joiner to the bank, please note that we carry out a credit check as part of our referencing process. If you are experiencing any technical issues when applying for this role, please refer to our FAQ section for assistance.

How we'll reward you

You will join us on a competitive salary of £18,593 which is made up of a basic salary and an additional reward package of 25% that can be tailored to suit your individual needs. In addition, we provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities. For more information on our benefits, please visit our website .

At RBS, we want everyone to feel welcome. That's why we want you to know that we'll work with you to make the application process as smooth as possible. So please just let us know if you need any adjustments or support – we'll do whatever we can to help.

If we offer you a job, we'll discuss with you how we can help set you up for success, including by making adjustments to your working environment if required.

If you're a new joiner to the bank, please note that we carry out a credit check as part of our referencing process.

If you are experiencing any technical issues when applying for this role, please refer to our FAQ section for assistance.

At RBS, we are focused on becoming the UK's number one bank for trust, customer service and advocacy by 2020. We are simplifying our business, concentrating on the areas where we can lead the market, and placing our customers at the heart of everything we do.

Job ref: 45210