Digital - Assistant Journey Manager

Job description

The Business

If you're an innovative thinker who is looking for a varied and technically focused role, our Assistant Digital Journey Manager in Personal and Business Banking (PBB) will offer a unique opportunity to develop solutions aimed at optimising our customer's experience.

Personal & Business Banking (PBB) exists to provide a helpful and straightforward banking service to over 16 million personal and small business customers in the UK. Our customers will account for around half of RBS's total business in the future, and we are committed to meeting their needs with straightforward products, helpful and convenient service, and good advice.

What you'll do

As a Assistant Digital Journey Manager, you'll be responsible for developing, managing and optimising the customer sales experience across multiple digital touch points, before, during and after our core owned digital properties - for example the RBS mobile banking app, and Ulster Bank or NatWest Sales journeys. You'll work across multiple product categories, supporting the wider Sales team in defining, testing and building of new customer experiences.

You'll use customer insight and data to define new customer experiences, and promote our technology capabilities. You'll have a solid grasp on market trends, and will be responsive to customer behaviours along with new launches and trends. You'll then assimilate how we can best use new technologies for our customers. Through working collaboratively with the wider Digital and Direct Bank teams, you'll gain an understanding of roadmap priorities.

As well as this, you'll:

·  Understand the drivers of Omni-channel Personal and Business Customer behaviours and how it translates to Digital sales
·  Create sustainable, compelling digital customer experiences that deliver competitive advantage to retain our customers
·  Manage the agile delivery of change through our digital properties from inception through to post-live validation and monitoring

What you'll bring

We're looking for someone has a solid background in delivering superior market leading customer experiences in an agile environment, along with a passion for Digital and continuous improvement. You'll also have experience of driving cross-channel sales and championing digital marketing best practice.

Some experience in business-to-customer Digital Marketing may prove to be advantageous. You'll have confidence in challenging and influencing where needed, and first rate analytical skills which will enable you to deliver meaningful, actionable insight. Being commercially astute, you'll face off effectively to a variety of internal and external stakeholders, including our India operations.

Finally, you'll have exposure to agile methodologies, general project management tools and also digital tools such as Adobe Analytics.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

How we'll reward you

In return, we offer a competitive salary plus 25% cash and benefit funding programme that can be tailored to suit your individual needs. In addition, we provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities. For more information on our benefits, please visit our website .

At RBS, we want everyone to feel welcome. That's why we want you to know that we'll work with you to make the application process as smooth as possible. So please just let us know if you need any adjustments or support – we'll do whatever we can to help.

If we offer you a job, we'll discuss with you how we can help set you up for success, including by making adjustments to your working environment if required.

If you are experiencing any technical issues when applying for this role, please refer to our FAQ section for assistance.

At RBS, we are focused on becoming the UK's number one bank for customer service, trust and advocacy by 2020. We are simplifying our business, concentrating on the areas where we can lead the market, and placing our customers at the heart of everything we do.