Data Services & Customer Due Diligence Officer (12 Months)

Job description

The Business

If you have a great eye for detail and commitment to delivering excellent customer service, this is an opportunity to take on a role with scope for development at RBS International. As a Data Services & Customer Due Diligence (CDD) Officer, you'll help us deliver a simple, fair and responsive service to our customers, and is a brilliant entry level role for anyone with an interest in Anti Money Laundering (AML) and Compliance.

RBS International is part of the offshore arm of The Royal Bank of Scotland. We are committed to prudent financial management, quality customer service and continuous technical and banking innovation.

The Customer Contact Centre will be a newly formed team in the Isle of Man (IOM), who will be working closely with a remediation team based in Poland. The IOM team will act as the first point of contact for the Remediation team, assisting them with complex customer files that are based in all of our offshore jurisdictions, centring on collation and recording as well as the tracking and answering of queries.

What you'll do

Working alongside the Customer Contact Unit (CCU) and Remediation teams based in Poland, you'll be handling all the documentation received from our customers in relation to updating their CDD documentation. You'll be required to check, scan and review the documents, logging the entries into a shared database which is utilised by the CCU and wider remediation team. Once this has been completed, your completed work item will be handed to the Remediation team in Poland for processing, and if the documentation is not complete or correct, the CCU team will contact the customers directly to resolve the issue.

You'll develop the technical systems knowledge which will enable you to act as a reference point for colleagues in this field. You'll also be taking responsibility for providing support and guidance to less experienced team members when required. There also may be the opportunity for direct customer contact in the future.

Ultimately, you'll be carrying out specific remediation projects to make sure we're meeting the compliance and policy standards.

What you'll bring

To succeed in this role you'll need a strong analytic mind set and great accuracy and attention to detail in your work. You'll have experience of delivering excellent customer service and you'll also have the ability to work on your own initiative to resolve problems and complex issues. While it is not essential, previous banking experience and knowledge of the products we offer would be ideal.

You'll be an astute and flexible communicator, able to build productive relationships with your colleagues. You'll be able to work collaboratively and proactively with the team to improve the service we offer and identify areas for development. You'll have excellent organisational skills, with the ability to plan and allocate workflows to achieve deadlines, and ensure customer accounts are opened in a timely and consistent way.

Location: Douglas, Isle of Man

Due to local legislation, you'll need to possess the right to both live and work on the Isle of Man to undertake this role.

Closing Date: 27/07/2016

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

How we'll reward you

In return, we offer a competitive salary plus 25% cash and benefit funding programme that can be tailored to suit your individual needs. In addition, we provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities. For more information on our benefits, please visit our website .

At RBS, we want everyone to feel welcome. That's why we want you to know that we'll work with you to make the application process as smooth as possible. So please just let us know if you need any adjustments or support – we'll do whatever we can to help.

If we offer you a job, we'll discuss with you how we can help set you up for success, including by making adjustments to your working environment if required.

If you are experiencing any technical issues when applying for this role, please refer to our FAQ section for assistance.

At RBS International, we are focused on becoming the best bank offshore for trust, customer service and advocacy. We are simplifying our business, concentrating on the areas where we can lead the market, and placing our customers at the heart of everything we do.