Customer Service Officer - Cashier

Job description

The Requirements

At RBSI it‘s all about putting the customer at the heart of everything we do, making their lives easier and taking the stress out of banking. We‘re in a position to help our customers with everything that‘s important to them.

We're looking for talented individuals who can deliver an outstanding customer experience to join us as a Customer Service Officer to play a significant part in helping us become the best bank Offshore.

RBS International is part of the offshore arm of The Royal Bank of Scotland, one of the largest banking groups in the world. We are committed to prudent financial management, quality customer service and continuous technical and banking innovation.

What you'll do

As a Customer Service Officer, you‘ll put customers at the centre of your day, making sure they‘re welcomed into the branch, receive a helpful service and leave feeling that they‘re really cared for.

You‘ll proactively help our customers with a range of banking services which meet their needs and educate them on the different ways they can bank with us. We‘ll make sure you‘re fully trained on everything we have to offer, so you‘ll be able to help customers find the products or services that are right for them and can explain their various features and benefits. And by getting to the heart of what each customer needs, you‘ll be able to introduce them to your specialist colleagues and make sure they get the advice that‘s right for them.

What you'll bring

Building relationships, giving straightforward help and going above and beyond our customer‘s expectations are all essential parts of a great service. As a Customer Service Officer, you‘ll be a true people-person, able to talk to customers in a friendly and welcoming way and can bring the attention to detail that‘s so important in this role. You'll have great interpersonal skills, and proven ability to deliver an outstanding customer experience.

Due to local legislation, you'll need to possess the right to both live and work in the Isle of Man to undertake this role.

How we will reward you

You'll receive a competitive reward package of £17,500 pa. (pro rata for hours worked)

This comprises a base salary of £14,000 pa and an additional 25% of your salary as an allowance. You can decide how much you want to convert into value-added benefits through RBSelect, the bank's flexible programme. You can tailor these benefits to suit your lifestyle with access to things like our retirement savings plans, healthcare schemes, and the chance to buy additional holidays.

We also provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support all designed to help you manage and balance your work/life priorities.

Hours

· Full-time hours
· You'll typically be working during the branches opening hours, and your actual working hours will be discussed at your interview

We want everyone to feel welcome. That's why we want you to know that we'll work with you to make the application process as smooth as possible. So please just let us know if you need any adjustments or support – we'll do whatever we can to help.

If we offer you a job, we'll discuss with you how we can help set you up for success, including by making adjustments to your working environment if required.

If you are experiencing any technical issues when applying for this role, please refer to our FAQ section for assistance.

At Royal Bank of Scotland , we are focused on becoming the UK's number one bank for trust, customer service and advocacy by 2020. We are simplifying our business, concentrating on the areas where we can lead the market, and placing our customers at the heart of everything we do.

Job ref: 40275