Customer Adviser - W&G - High Wycombe

Job description

The Requirements

At RBS, we have an ambition: to be the number one bank for customer service, trust and advocacy in each of our business areas by 2020. Our people are key to achieving this, so we place a high priority on recruiting the best talent with the right skills, experiences and behaviours

We're creating a new standalone bank in the UK which will be made up of the RBS branches in England & Wales and NatWest branches in Scotland. It will be a strong, full service Personal, Private, SME and Corporate bank, and well positioned for the future. This new bank, which is due to launch by the end of 2016 will be known as 'Williams & Glyn'.

This role will become part of the new standalone bank when it launches

It will be a service-led bank, designed around its customers, with branches at its core:

· A bank that does things differently from the big high street banks.
· A bank that's designed around providing great customer service with an active role in local communities.
· A bank all our employees and our customers can be proud of.

The business is going through an intense and exciting period of change, offering you a tremendous opportunity to join us to help build the new bank and shape its future.

The Requirements

With a previous background in an environment tailored to meet customer needs and through building strong mutually beneficial relationships, you'll help to grow and retain the customer base of your branch, sharing a passion for service. Keeping a full diary of appointments, you‘ll hold meetings with customers to undertake a personal financial review, providing the right financial solutions through matching appropriate products and services to meet their needs; all the while providing a straightforward, helpful service that lets your enthusiasm shine through.

The Rewards

Upon joining the team you will receive an attractive reward package of between £22,531 and £30,900pa.

You will also have the opportunity to participate in a bonus scheme linked to helping our customers and the success of the business.

Generous holiday allocation of 33 days per year, made up of 25 days plus 8 bank holidays (pro rata for hours worked)

The Bank is recognised as having one of the most innovative and flexible reward programmes in the financial services sector, which means you can take it all as salary, use it to contribute to your pension or select from a great range of benefits.

This extensive range of benefits includes discount vouchers for popular high street stores, discounted protection products such as life assurance and private medical cover, as well as childcare vouchers and other attractive options.

Hours

· Full Time Hours
· Permanent
· Personal & Business Banking Hours Monday - Sunday 8.00 - 20.00
· Some weekend work may be required
· Your actual working hours will be discussed at interview

We have an extensive induction training programme to ensure you are able to meet the full requirements of the role. The induction training is run over a 25 days period and includes a wide variety of learning activities, some within a workshop environment and some within a branch.

Job ref: 33587