Client Service Officer, Coutts 24 Banking Services

Job description

The Business

We're looking for motivated, enthusiastic and flexible professionals to join Coutts 24, and play a vital role in delivering a world class customer service to our clients. In this role, you'll be dedicated to providing an outstanding customer journey, and you'll have the opportunity to develop your skill set and knowledge in a fast paced and engaging environment.

At Coutts, we offer modern banking based on traditional values. So although our name may be steeped in history, our products and services are very much for today.

What you'll do

You'll be a valued member of Coutts 24, handling an array of calls with care and attention, and taking real ownership of each and every enquiry. You'll take telephone instructions and respond to clients' requests for information regarding their general banking and credit card transactions. You'll then update Coutts databases with accurate data, and you'll ensure all complaints and complex issues are documented. You'll also stay abreast of the bank's regulatory requirements, ensuring compliance at all times.

Through effective and comprehensive training and the completion of internal accreditations, this role offers the opportunity to enhance your skills while gaining valuable exposure to a prestigious institution.

What you'll bring

To be successful in this role, you'll have a background in customer service, either face to face or over the phone.

Previous banking experience would certainly be advantageous, but more importantly, you'll possess the drive and enthusiasm to learn and move your career forward.

As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks.

How we'll reward you

In return, we offer a competitive salary plus 25% cash and benefit funding programme that can be tailored to suit your individual needs. In addition, we provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities. For more information on our benefits, please visit our website .

At Coutts, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we'll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles.

At Coutts, we focus on creating the hallmark of excellence: the ‘Crown Standard'. The expectations of our clients and the standards we set ourselves are high.

So, everything we do must be characterised by exceptional quality – the thoughtfulness, care, and attention to detail that is quintessentially Coutts.

Contact Details

Grade: Clerical, Officer 2

Location: London, Premier Place

Contact: Please contact ************@*******.** for further details

These roles are based in Premier Place and the offices are situated in an accessible location within the City. The role offers a competitive salary range of £21,672 to £28,896 plus a 25% benefit funding payment, which can be taken in cash.

Closing Date: 03/11/2016

Previous applicants within the last 6 month's need not apply.

Flexible Working patterns apply for this position.

Start date for this role will be the 9th January 2017