Cash Centre Officer

Job description

The Business

We're looking for a Cash Centre Officer to join our Shared Service Team. This is predominantly a processing role which provides opportunities to develop skills across a variety of teams and processes within Services.

RBS International is part of the offshore arm of The Royal Bank of Scotland. We are committed to prudent financial management, quality customer service and continuous technical and banking innovation.

What you'll do

As a Cash Centre Officer, you'll deliver excellent customer service through processing customer cash and coin instructions from a variety of sources. You'll liaise with customers in order to resolve unclear or incomplete instructions. You will also provide support to the Team Managers by overseeing the daily work flow and guide less experienced colleagues in dealing with complex customer requests, in order to develop their own capabilities and to ensure we consistently delivering excellent customer service.

What you'll bring

You'll have a fantastic eye for detail, and a high level of customer focus. You'll have great communication skills, able to work effectively both independently and as part of a team - with the ability to build relationships with colleagues in order to ensure we are delivering the highest standard of customer service.

You'll possess good PC skills, able to process a variety of tasks with both speed and accuracy, and have a clear sense of priority.

Due to local legislation, you will need to possess the right to live and work in the Isle of Man to undertake this role.

How we'll reward you

In return, we offer a competitive salary plus 25% cash and benefit funding programme that can be tailored to suit your individual needs. In addition, we provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities. For more information on our benefits, please visit our website .

At RBS, we want everyone to feel welcome. That's why we want you to know that we'll work with you to make the application process as smooth as possible. So please just let us know if you need any adjustments or support – we'll do whatever we can to help.

If we offer you a job, we'll discuss with you how we can help set you up for success, including by making adjustments to your working environment if required.

If you're a new joiner to the bank, please note that we carry out a credit check as part of our referencing process.

If you are experiencing any technical issues when applying for this role, please refer to our FAQ section for assistance.

At RBS International, we are focused on becoming the best bank offshore for trust, customer service and advocacy. We are simplifying our business, concentrating on the areas where we can lead the market, and placing our customers at the heart of everything we do.

Location: Douglas, Isle of Man

Due to local legislation, you will need to possess the right to work in the Isle of Man or possess an Isle of Man Work permit to undertake this role.

Closing Date: 19/11/2015

Job ref: 41229