Business Banking Representative

Job description

The Business

If you are a highly motivated and enthusiastic individual with a passion for delivering excellent customer service, there is an opportunity to join us as a Business Banking Representative. Working as part of a vibrant and supportive team you'll have direct contact with our customers, processing their transactions and enquiries. You'll have the opportunity to make a real difference to the service we provide our customers and expose great career development opportunities. 
You’ll join us on a competitive reward package of £16,563 increasing to £17,813 after the successful completion of your first year where you've demonstrated the core skills required of the role and your ability to delight our customers through great conversations.
Business Banking provides banking services to over one million small and medium sized business customers, with turnover up to £2 million. We are committed to supporting enterprise, and our customers account for about 25% of the UK SME market. Our Ahead for Business promise puts each of our customers at the centre of everything that we do. This means that we are working to make our processes simpler, through our accreditation programme deliver business expertise and by our ‘Working With You’ initiative get closer to our customers and share in their ambitions.
What you'll do
Customers will be at the heart of your role, as you'll strive to provide the best possible service. As Business Banking Representative, you'll work as part of the Business Customer Telephony team to deal with and process all business customer transactions and enquiries accurately within agreed standards. You’ll build great customer relationships, gaining their trust and having a genuine interest in their needs. You'll listen to and engage with customers, assess their requirements and resolve any issues they may have.
With an enthusiastic and motivated approach to your work, you'll work to achieve both individual and team targets. You'll identify customer complaints and deal with them in a swift manner, referring more complex matters to the relevant team. You'll ensure you maintain up-to-date with bank procedures and processes.
What you'll bring
With a passion for delivering an exceptional customer experience, you'll have experience dealing with customers and be able to provide a great service within a team based environment. You'll have a clear and concise communication style and good listening skills to really understand what your customer wants.
You'll be a highly motivated individual, able to work effectively in a fast paced environment and apply an adaptable approach to your work. You'll be professional, helpful and understanding to provide a great service and generate great feedback from our customers.
We’ll support your transition into this role through a six week training programme.
We are a 7am to 8pm operation and you’ll need to be flexible across the full span of our current operational hours including Saturdays, Sundays and Bank Holidays. We currently rota staff to work one in every three weekends, which could be either a Saturday (8am - 8pm) or Sunday (9am - 8pm).
How we'll reward you
Your package is made up of a basic salary of £13,250 and an additional 25% of salary as an allowance.
You can decide how much you want to convert into value-added benefits through RBSelect, the bank flexible programme. You can tailor these benefits to suit your lifestyle with access to things like our retirement savings plan, healthcare schemes, and the chance to buy additional holidays.
On top of this reward package you will participate in a bonus scheme linked to helping our customers and the success of the business.
You will have a generous holiday entitlement of 33 days - although you should note that Bank Holiday working is a feature of this role.
We also provide a wide selection of exclusive lifestyle offers, development and learning programmes, and services and support, all designed to help you manage and balance your work/life priorities. 
For more information please visit our benefits page.
At RBS, we are focused on becoming the UK’s number one bank for trust, customer service and advocacy by 2020. We are simplifying our business, concentrating on the areas where we can lead the market, and placing our customers at the heart of everything we do.