Key Account Specialist

Job description

Who we are ?

Pierre Fabre is the 2nd largest dermo-cosmetics laboratory in the world, the 2nd largest private French pharmaceutical group and the market leader in France for products sold over the counter in pharmacies.

Its portfolio includes several medical franchises and international brands including Pierre Fabre Oncologie, Pierre Fabre Dermatologie, Eau Thermale Avène, Klorane, Ducray, René Furterer, A-Derma, Naturactive, Pierre Fabre Oral Care. 

Established in the Occitanie region since its creation, and manufacturing over 95% of its products in France, the Group employs some 10,000 people worldwide. Its products are distributed in about 130 countries. 86% of the Pierre Fabre Group is held by the Pierre Fabre Foundation, a government-recognized public-interest foundation, while a smaller share is owned by its employees via an employee stock ownership plan. 

In 2019, Ecocert Environment assessed the Group’s corporate social and environmental responsibility approach in accordance with the ISO 26000 sustainable development standard and awarded it the “Excellence” level.

Pierre Fabre is recognized as one of the "World's Best Employers 2021" by Forbes. Our group is ranked in the Top 3 in the cosmetics industry and in the Top 10 in the pharmaceutical industry worldwide. 

Your mission

MISSION

Key Account Specialist assists in managing and nurturing relationships with the company's most important clients. This role focuses on ensuring customer satisfaction and driving business growth. The Key Account Specialist works closely with sales, marketing, logistics and other internal teams to deliver tailored solutions and maintain long-term partnerships with clients.

OVERALL OBJECTIVE OF THE JOB

Customer Relationship

-        Develop and strengthen long-term partnership with existing customers

-        Build up company and brand awareness using throughout knowledge of the commercial policies defined by the brands

-        Responsible for providing ongoing support to high value clients and ensure they receive high quality customer service

Sales Growth

-        Identify growth opportunities within key accounts and develop strategies to maximize revenue

Market

-        Perform analysis of customers and markets, aiming to reach the right target audience

-        Build an action plan (trade plan, merchandising plan, etc.)

-        Consider and evaluate competitors’ steps and/or market changes that impact the company business.

-        Provides PF stakeholders with the insight and feedback gained from customer interactions. Identify business challenges and opportunities and recommend appropriate sales strategies.

Collaboration

-        Work closely with the sales team, marketing, logistics and other internal departments to deliver a seamless experience to key accounts.

ADDITIONAL ROLE(S)

Support to Trade Marketing Manager (preparation of online marketing materials for various key account and non-key account customers)

Who you are ?

We are convinced that diversity is a source of fulfillment, social balance and complementarity for our employees, which is why our offers are open to all, without restriction.