Salesforce ServiceMax consultant

Job description

Salesforce and ServiceMax consultant

Your challenge

Our challenge is to drive exponential business growth at the intersection of innovation, entrepreneurship and passion - delivering cutting edge technologies that solve century old health challenges with greater speed, higher quality and better accuracy for individuals and families around the world. Join us !!!

We transform pathology labs worldwide to a digital way of working with the aim to improve clinical and economic outcomes. We digitize tissue samples with ultrahigh resolution & speed resulting in massive amounts of image data, which we mine for insights through machine-learning based algorithms. The images and the results are streamed in real-time to pathologists at any location to enable fast diagnosis with high precision.

As a Salesforce and ServiceMax consultant your challenge is to improve the service and support that we offer to our customers. You’ll be doing this by maintaining and configuring our Salesforce and ServiceMax system.

Your responsibilities

·  Perform the day to day activities of Service and Support department;
·  Execute checks on Service and Support processes within Salesforce and ServiceMax;
·  Deliver operational data in order to improve the quality of customer support;
·  Collaborate with several departments within PINS (Philips Innovation Services) PDPS (Philips Digital Pathology Solutions);
·  Analyse, (re)develop, describe, implement processes and drive organizational change;
·  Improve Service and Support activities in order to work more efficient;
·  Help to implement strategic and operational changes;
·  Support the Customer Service Manager EMEA.

Your team

Philips Digital Pathology Solutions is a young and fast growing business with a global footprint. We have a highly entrepreneurial culture with deep passion and ambition to transform pathology. The product owner will report into the Head of product management and collaborate with multi-disciplinary functions. We work closely together with our customers, their customers, and our partners to ensure impactful innovation.

Our services organization is divided in 5 teams; you’ll be part of the Salesforce/ServiceMax team within the service organization of EMEA. Together with your colleagues, you will service our clients with maintaining and the configuration of the Salesforce and ServiceMax solutions. These solutions are part of the Digital Pathology Solution that we offer to our customers. You’ll report to the to the Customer Service Manager EMEA.

Our offer

As part of our team, you can contribute your personality, drive, skills, and experience to make a difference for our customers. We offer a dynamic position in an innovative and challenging environment where you have the opportunity to impact our results and the route we take to our destination. As the business grows and develops there will opportunity to develop yourself and to grow with the business.

·  A competitive salary;
·  25 Days of leave and the possibility to purchase up to 20 extra days off annually;
·  A variable bonus based on both Philips results and personal performance;
·  Extensive set of tools to drive your career, such as a personal development budget, free training and coaching;
·  Colleagues who are the best and brightest in their field;
·  Competitive company pension scheme and attractive collective health insurance package;
·  Opportunity to buy Philips shares and products with discount;
·  Exciting and international environment at our campus in Best.

Your skills:

To be successful as a Salesforce/ServiceMax Consultant you will have the following expertise:

·  A Bachelor degree
·  Over3 years work experience with Salesforce or ServiceMax
·  Knowledge of (re-)design processes
·  You have experience on operational reporting and are very experienced with Excel
·  Experience in an agile/scrum environment
·  Flexible work attitude (no 9 - 5)
·  Excellent communication skill in both English (and Dutch)
·  You are accurate and strong on analytical skills

Recruitment process

If you’re interested in this opportunity to join us, please upload your resume and motivation letter through the Philips career site- vacancy number 232172.
After a pre-selection process based on your CV, you will be invited for face-to-face recruitment- and business interviews.

Contact

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(Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)