Customer Service Representative 1

Job description

Your challenge

Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.

Your responsibilities

·  This position is responsible for answering phones and processing sales orders for disposable products, field service parts requests and miscellaneous items, invoicing and filing
·  Enter sales orders into MS Dynamics AX and work with technical support and shipping personnel to make sure that shipments are allocated and processed daily.  Responsible to also monitor email and electronic fax orders
·  Provide telephone coverage for customer service lines, answering general questions regarding product pricing, availability and shipment tracking
·  Responsible to set up new customers and sending credit paperwork to Finance department
·  Filing and general office work
·  Invoicing daily shipments
·  Data entry in SalesForce.com for asset tracking and RMA processing
·  This position will not have responsibility for a sales territory, but will support the overflow and provide backup support to CSR II & Sr CSR’s

We are looking for

Education:

·  High school education or equivalent
·  Requires 1-2 years’ experience in a customer service role with general knowledge of order processing in a manufacturing environment.

Knowledge, Skills and Ability:

·  Experience with various computer programs including MS Office (i.e.  Microsoft Excel, Windows, Outlook Express etc.); MS Dynamics AX helpful
·  Knowledge of proper English usage, grammar, spelling, vocabulary and of generally accepted office practices, procedures and equipment
·  Working knowledge of office equipment (printers, copiers, faxes, multi-line phones, etc.)

Our offer

Here at Philips WE ARE Working Together for a Better Tomorrow:

Philips' dedication to enriching lives is reflected in our company, our solutions, and a commitment to our people. Philips products lead to improved healthcare, faster diagnosis and better patient outcomes. Philips employees change lives every day.

Enjoy endless opportunities to learn, and develop your career in the directions to which you aspire. Philips Healthcare is a place where you will work with others whose far-reaching ideas and accomplishments have impacted over 200 million lives already. Please help us determine what’s next. Your ideas and ability to deliver will help to transform the future of healthcare, and allow you to create your own legacy.

Thanks to our employees, we are at the forefront of the Healthcare industry. Healthcare providers, backed by our many market leading solutions, are able to diagnose confidently, improve care, and increase the quality of life for patients across North America each and every day.

Location : Rancho Cordova, CA

Call to Action:

Advance your career in an environment that supports work-life balance, health & well-being and continuous learning. Making a difference begins right here, where you come first.

Ready to start improving lives by putting your personal skills & passions to work? Apply Today!

Find out more info about Philips at www.philips.com/na/careers

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Contact

In case of difficulties with your job application please send an email to  ************@*******.**