Fixed-Term Position 40h - Sales Assistant - Petit Bateau Hampstead !

PETIT BATEAU HAMPSTEAD · Fixed-term contract

Company Description

Petit Bateau is…
The brand that has been part of every generation for over 130 years, creating clothes made for living, running, laughing, playing and growing up.

A French heritage.
Born in Troyes in 1893, we are proud of our unique textile expertise and our high standards: meticulous in our manufacturing, yet joyful in the way our clothes are worn. Pieces that stand the test of time, are passed down from one generation to the next and continue to be loved and worn.

An international network on the move.
With more than 400 stores in France and around the world, we bring together digital innovation, retail excellence and a genuine focus on families to deliver the best possible customer experience every day.

Job Description

Joining Petit Bateau means being able to take advantage of a development path that allows you to have a clear career path through an HR policy focused on the employee experience (training, cross-functional missions, mobility).

As a Sales Assistant (M/F/X) you will be a key player in the customer experience! You'll be responsible for sales from A to Z (from reception to collection/leave-taking), working as part of a team to ensure the economic performance of the store and carrying out all the allocated non-sales tasks needed to keep the store running smoothly.

Your main activities will be as follows:

• Advising customers to meet 100% of their expectations;
• Embodying and communicating the brand's history, values and commitments;
• Make personalised suggestions for products and services with the right technical arguments according to the needs identified;
• Recruit and retain Petit Bateau customers through the CRM programme and customer satisfaction;
• Generate turnover to develop the profitability of the sales outlet;
• Support the sale from A to Z and transform it;
• Know the procedures for checkouts, refunds, returns, etc;
• Analysing results, implementing individual actions and proposing collective actions to improve KPIs and customer satisfaction;
• Contribute to the achievement of objectives and the development of physical and omnichannel sales at the point of sale;
• Carry out non-sales tasks to ensure a premium in-store experience;
• Participate in visual merchandising in compliance with PB standards (labelling, merchandising, POP, folding, cleanliness);
• Respecting and applying stock management procedures (receiving, sending parcels, restocking, putting away stock, inventory);

This list is not exhaustive.

Qualifications

You are :

Curious
Self-motivated
Sensitive to CSR / affinity with the Petit Bateau brand and its values
At ease with digital tools
Dynamic and versatile

You enjoy :

Working as part of a team and playing an active role in building and strengthening a cohesive group
Developing and maintaining respectful and lasting quality relationships with customers
Analysing results and proposing action plans
Leading a team
Working in a multi-tasking environment

Additional Information

Working at Petit Bateau means benefiting from a comprehensive onboarding programme and a development pathway designed to help you build a clear career path. This is supported by an HR policy strongly focused on the employee experience, including training opportunities, cross-functional assignments and internal mobility opportunities.

This position is open to people with disabilities.