Service Manager

Job description

Overview

We are PepsiCo Sales.  We are game changers, mountain movers and history makers.  We are a diverse group, spread among 200 countries and united by a shared set of values and goals.

 

That’s why we Perform with Purpose.  Together, we blaze new trails, succeed, celebrate and never settle for second best.   At PepsiCo, we’re committed to performing well as individuals and in teams, to strengthen the company as a whole.

 

Are you hungry to be a part of the World’s largest portfolio of billion dollar food and beverage brands? Then now is the time to explore the opportunities of PepsiCo: what makes you unique makes us better.

 

Pepsi Beverages North America (PBNA) is PepsiCo’s beverage manufacturing, sales and distribution operating unit in the United States and Canada.  This position will be part of the North America Beverage organization. 

 

Work shift: M-F (5 am - 3/4 pm)

 

The Service Manager is responsible for leading frontline employees in order to gain a competitive advantage and to improve cost and productivity.

Responsibilities

·  Ensures all routes are run and every stop is serviced every day
·  Ensures drivers follow gate scan procedures and daily manifests
·  Sets and measures productivity and service targets to drive accountability and execution
·  Meets customer service needs and marketplace execution by achieving our service level goals
·  Understands customer's business and balances customer needs with \"cost to serve\" standards
·  Builds individual and organizational capabilities
·  Forecasts labor needs, staffs for the work, schedules the work
·  Coach and develop team (route rides, audits) to build current and future capability
·  Teaches safe work practices (vehicle accidents, injuries)
·  Teaches and builds our service advantage
·  Captures and tracks critical performance data to meet all time and quality standards
·  Manage regulatory compliance (DQF files, hours of service, VCRs, hazmat)
·  Leverages understanding of key business drivers to get results
·  Maintains focus and overcomes obstacles until goals and commitments are met
·  Understands the interdependencies across functions and builds partnerships in order to reach win/win solutions

Compensation & Benefits:

·  The expected compensation range for this position is between $53,800 - $83,850 based on a full-time schedule
·  Location, confirmed job-related skills and experience will be considered in setting actual starting salary
·  Bonus based on performance and eligibility; target payout is 10% of annual salary paid out quarterly.
·  Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement
·  In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan
Qualifications

·  A minimum of 2 years managing frontline employees
·  Bachelor’s degree and/or equivalent work experience
·  CDL A (preferred but not mandatory)
·  Ability to work a flexible schedule including early mornings, evenings and/ or weekends
·  Must be willing and able to lift up to 40 lbs. periodically
·  This position is limited to persons with indefinite right to work in the United States
·  Must have a valid driver's license
·  Safe driving record strongly preferred
EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

 

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

 

If you'd like more information about your EEO rights as an applicant under the law, please download the available  EEO is the Law  &  EEO is the Law Supplement  documents. View  PepsiCo EEO Policy .

 

 Please view our  Pay Transparency Statement