Telephone Betting Operator (30 hour contract)

Job description

Description

Role Title: Telephone Betting Operator (30 hour contract)

Start Date : January/February 2017

Team: Dial-A-Bet (Tallaght Offices)

Company Overview

In February 2016, Paddy Power and Betfair merged to form one of the largest online betting operators in the world: Paddy Power Betfair plc. The merger propelled the enlarged group into the FTSE 50. Today, Paddy Power Betfair is a force to be reckoned with. We have a market leading presence in the UK, Ireland, Australia and the USA, as well as a range of B2C and B2B operations across Europe.

Department Overview

Our Dial-a-Bet division has been in operation since 1996 employing over 200 people in our offices which are located on Broomhill Road in Tallaght, Dublin 24. In 2015 Dial-a-Bet placed over 4 million bets through our telephone and text betting channels. Dial-a-bet’s success is based on simple principles – people like the convenience and speed of telephone or text betting, and they know that we offer value and fairness. Our operators are well trained and highly motivated.

Role Overview and Purpose:

We are currently seeking Telephone Betting Operators for our busy Dial-a-Bet contact centre to help us process customer's bets in a timely and accurate manner while delivering a first class customer service experience. If you think you have what it takes to be successful with one of Ireland’s most recognised brands please read on.

Important Information

Our contact centre is open 24/7. Successful applicants will be available to work up to 2am as part of a shift rotation. Weekends are the busiest time for our customer contacts, therefore all applicants must be available to work both Saturday and Sunday.

Key Responsibilities:

· Respond promptly and efficiently to customer betting requests via phone, email, text and chat, and any other communication means that may be introduced to accommodate business needs

· To process customer transactions through our computerised betting system

· Understand and implement company procedures

· Register new customer account details

· Deliver a first class customer service experience

· Any other reasonable duties assigned to you by your manager

Essential Competencies:

· Fluent written and spoken English

· Excellent customer care skills with a minimum of 6 months experience

· Confident and polite telephone manner

· Excellent listening skills

· Ability to work under pressure

· Ability to perform repetitive tasks

· Working knowledge of PCs

· Good numeric skills

Desirable Competencies:

· An interest in sport

· Previous experience working in the betting industry

· Previous experience working in a contact centre or similar environment

This role will commence in January 2017 and full training will be provided. Please note that training for this role will take place during day time hours.

We all play to win. But we always remember the playing is every bit as important as the winning. We never forget our responsibilities to consumers and the wider communities we operate in. Paddy Power is an equal opportunity employer and supports workforce diversity.

Our values are important to us. In fact, they shape and guide everything we do – from improving performance and working as a team, to hiring the right people and developing our talent. There are five key values that we live by:

Relentless To Win – We strive to stay ahead of the game and achieve more for our customer and for each other.

Collaboration – We will by having the best people, working well together and building strong relationships.

Integrity – We take pride in doing what is right. No exceptions.

Agility – We adapt at pace and with purpose, and strive amid change.

Low Ego – We take our work seriously, but not ourselves, and never believe our own hype.

Paddy Power Betfair is an equal opportunity employer and supports workplace diversity.