Mobile Support Officer - Ortolan Group Plc - Colchester

Job description

Mobile Support Officer
Location: Colchester
Salary: £15,000 per annum + Benefits

Founded in 1931, our client is the UK's market leader in the provision of parking services, supplying over 200,000 spaces across more than 700 locations nationwide, frequently in partnership with some of the country's leading public and private sector organisations, including City Councils, local authorities and air and rail travel operators.

Working 12 hours shifts (four days on followed by four days off), your core responsibility is to provide a proactive and versatile service to the off street business in order to ensure the effective operation of the car parks and the maintenance of the car park equipment, the role will support the vision of a continuously improving off street business.

KEY RESPONSIBILITIES:

Interact and build relations with the Customer Contact Centre to ensure delivery of a professional and working car park operation.
Communicate regularly with all of the Customer Contact Centre to ensure consistent and professional approach is adopted.
Maintain customer facing car park equipment to ensure a fully functioning operation.
Provide ad hoc support to customers when directed by the Customer Contact Centre.
Provide appropriate customer service support when approached on site by members of the public.
Proactively carry out maintenance and repairs to the automated car park equipment as directed by the Customer Contact Centre to ensure the continued operation of the car parks within the area.
Maintain reporting and communication lines with the Customer Contact Centre including daily log in / log off.
Carry out reactive repairs and support to parking control equipment on identifying faults through site visits or as directed by the Customer Contact Centre - this would include ticket / coin jams, no receipts issued, barrier faults, emergency cash collection etc.
Operate, test and maintain parking control equipment following routine site visits as required.
Collect revenue from payment machines as per company procedure.
Re-stock floats to pay on foot machines.
Regulate entry and exit of vehicles to and from car parks when required or directed by the Customer Contact Centre.
Conduct static car park duties on an ad hoc basis.
Monitor the appearance of car parks, take action to ensure that company standards (including clean, safe and working) are achieved and maintained, including litter picking, painting, sweeping levels, mopping, de-cob webbing lights, mopping etc. and basic maintenance on site.
Conduct where applicable daily, pre-operation vehicle checks, taking remedial action as appropriate.
Issuing penalty charge notices where required.
Work with all managers and staff to implement initiatives to increase sales and maximise income opportunities including the general promotion of the car parks, leaflet drops, pizza boarding.

Technical Skills

Ability to navigate Windows based applications to a reasonable standard.
Basic diagnostics and fault finding skills.
Knowledge of electro mechanical equipment.
Knowledge of automated car parking equipment.
Experience of using interactive communication devices.
Ability to work with intricate electronic devices.

Experience

Previous experience in a customer facing environment.
Technical knowledge of parking equipment desirable.

Approach

Flexibility and reliability.
A good standard of punctuality.
Ability to use own initiative.
Commitment to delivering a high standard of excellence.
A confident and clear communication style.
Willing to tackle emergencies arising from customers, colleagues and Company property.

By applying for this role, your details will be sent to the Ortolan Group, who are acting as consultants for the hiring company. The Ortolan Group are engaged to review applications and to forward on those that match the requirements of the role.We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible.