UCIE Expert

Job description

about the role

To design, consult, deliver and troubleshoot, Customer changes, migrations and implementations on Customer Telephony Network to achieve Outstanding Customer Experience.

about you

Hands on experience of design, deployment &  troubleshooting of the Cisco/Microsoft Unified Communication Products

CUCM 10.x, CME 10.x and above SME

 Data Center technologies including Storage Area Networks (SAN), virtualization (VMWare), and Cisco's Unified Computing System (UCS)

Cisco Voice Gateways (ISR Routers and Analog gateways) gatekeepers and Unified Border Elements (CUBE)

Integration : intercluster trunks, CUCM integration with CUEAC, UCCX, IM&P, CUC, third party TAPI clients

Trunks, E1/ T1(CAS,CCS), FXS /FXO, MGCP, H.323, SIP and SCCP etc.

CUC 10.x and above, IMP 10 and above.

UCCX and CUE scripting call flow

IVR based call flow on CUC

Expressway, MRA, Jabber

SIP trunking with ITSP

Advanced SIP setup(SIP profile, security profiles, header manipulation)

Understanding of inter VLAN communication, QoS, packet traversal over data network

Concepts of dialling plan and numbering plan, class of restriction, telecom regulatory

additional information

Good interpersonal and communication skills

Good time management, and organizational skills

Customer Oriented Attitude

Ability to work under pressure and multitasking.

Team Spirit

Proactive and  self motivated

Problem Solving Skill

department

Customer Services & Operations

contract

Regular