Sr. System Engineer

Job description

about the role

Responsible  for

·         Development of business applications (Client-server, web, cloud)

·         Change Request management which includes client interaction, requirement gathering, technical document preparation, impact analysis, design and development, unit & integrating testing, deployment

Building and testing Application Program Interfaces (APIs) for applications to exchange dataBuilding and maintaining databases;

 

·         Incident Management

·         Problem Analysis and RCA for every major ticket

Effective handling of Trouble tickets

Ensure Service Delivery as per agreed SLA

about you

Should have extensive experience on Service Now tools Development & administration, JAVA & Ajax development experience

Excellent understanding of IT service management and the ITIL business process

Proven development experience in ServiceNow MSP (Domain)

Experience with web services APIs /Mid server/Integration with other instances

Hands on Experince in JavaScript/web applications/client server applications

ServiceNow application customization using client scripts, Business Rules, UI Scripts etc.

Application UI Configuration using Content Management/ Workflow Configuration

Maintenance, administration and version standardization of Service Now

Knowledge of web applications, email (SMTP, POP3) and active Directory, LDAP

Support in analyzing workflows and present solution possibilities

Knowledge on Angular JS, CSS, HTML, PERL, PYTHON would be an added advantage

Knowledge on Discovery and Orchestration would be an advantage

Excellent attention to details, ability to multitask, and effective time management skills

Strong personal commitment to quality service

Strong interpersonal communication skills

Should be familiar with Agile/SCRUM Development

Service Now admin certification - Mandatory

ITIL V3 Foundation Certification – Mandatory

Service Now Implementation Certifcaton - Nice to have

additional information

department

Sales & Marketing Asia Pacific

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular