about the role
• Perform regular day to day checks of applications and dataflow• Monitor all proactive & reactive alarms from incident trouble • Re-route incidents as necessary to the correct Fix Agent; supply supporting diagnosis data• Resolve and escalate incidents according to documented standards• • Guarantee applications availability in accordance of the SLA• Provide Key Performance Indicators to management• Highlight any detected anomaly to the Problem Manager and propose solution• Proactive monitoring. • Incident Management.• Customer Satisfaction• Measurement of productivity and ways to improve it.• Problem Management.• Diagnose and fix any detected event, alert or alarm on the Operating System and the middleware. • Own any anomaly report detected and manage it till final resolution with Level 3 support or Engineering teams and vendors till the anomaly become a known error.• Maintain service integrity of the platform; this includes management of the hardware maintenance, network connections and backup/restore contents when necessary to/from Legato backup environment.• Manage incidents within Orange Business process and tools; update incident management tools in accordance with the SLA.• Participate to post mortems analysis (i.e. find and document root cause) for every outage that had an impact to QoS• The area of activity for this job position is Incident Management. Effectively monitoring the OVO and Clarify queues result in faster detection and speedy resolution of incident, hence increasing team efficiency and customer satisfaction.• Untill an incident is completely resolved its owned and tracked with Problem Management team. Helps in reduction of repeated incidents.• Usage of standard tools and practices and regular and proper updates lead to better service manegement.• Helps improve the Quality of Service and helps prevent repeated incidents.• Part of the change management team• Implement the changes as per the schedule and established quality standards• Contributes towards problem management efficiently.• Document and maintain procedures• Proactively check available vendor patches and inform Orange Business Services of potential risks or security holes• Function as a member of a dynamic team supporting a complex and diverse enterprise production environment
• Degree in science, BE, B Tech.Msc IT, VMWare, ITIL Certified, VCE, MSCE Certified. • 4-8 years of Technical skills on VmWare/VDM, VCloud director, zerto • Excellent Technical background on VMWare, VCloud, preferably VMWare/Vclould certified, PowerShell Scripting • Knowledge on Network Architecture, Backup/ Restore, Storage Area Networks, Patrol will be beneficial • Strong ability to work with International Customers • Ability to engage and partner with customer and internal staff as required. • Ability to work in a virtual environment. • Ability to identify problems and work to resolution as required. • Ability to work in crisis situations.
Technology Focus with experirnce in Powershell scripting.
Secondary Skill : EMC Storage & Unity
Orange Cloud for Business
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.