SME Linux
Gurgaon (Gurgaon) IT development
Job description
about the role
Maintain equipment based on SOP’s and ensure immediate escalation to competent authority in order to ensure uptimes.
Key Spoc for
Top & Major Incident ,Problem ,Change & Operation Project Management
Patch & Release Management
Capacity Management
Knowledge management (KEDB)
Design Documentation and Reporting
Getting resolution from Third parties, Vendors and suppliers for fault
Effective handling of Technical Escalations
Ensure Service Delivery as per agreed SOW / SLA
Troubleshoot High Severity incidents, problem & provide proper RFO/ RCA
Root cause analysis and Preventive maintenance
Participate in Change management , assess Risk and Impact
Mentor & Hand hold L1/L2 Teams and enhance their performance
Take initiatives in learning, certifications & evaluating Upcomming Technology & Tools
MIS customer report preparation on technology part
Work & Drive OEM for the escalated tickets
Driving Technical Knowledge Transfers & awareness session on best practices within team by proper training session
Building team and making L1 self-sufficient for handle repeated faults
Excellent handling of Implementation projects
Excellent in solution designing, architect role for the huge & complex network environments
Supporting Organizational Business requirement.
Supporting Organization in certifications readiness & fulfillment as part of OEM partnership requirement
Ensure High availability of customers’ IT Infrastructure managed
Perform Incident, Problem & Change Management using assigned Tools
Ensure compliance to agreed SOW’s
Handle Technical Escalations received from Customer
Understand and follow SOP’s ensuring compliance to Service Level Agreements (SLA)
Troubleshoot High Severity incidents & Provide RCA
Take initiatives in learning new Technologies & Tools
Co-ordination with customer on Incident resolutions & closure
Ensure High Availablity of GSI monitoring Tools & Service Delivery Infrastructure
Assist in MIS & Dashboards
Implement server monitoring and management tools
Document technical procedures and work instructions
Optimize and fine tune Performance of servers based on proactive monitoring reports and incidents
about you
Should be able to provide Level 4 support Linux Operating system and Install / Upgrade High availability / clustering environment
Strong experience in Linux Based Web server installation / troubleshooting (advance level) , including plugins & app servers
Strong Experience in Mail server demaons / installation – configuration / troubleshooting ( Postfix / Qmail)
Strong experience in Designing / implementing / troubelshooting linux based DB servers ( Postgresql / MySQL / Oracle )
Should be able to write scripts day to automate , day House Keeping tasks
Strong experience in troibelshooting issue by capturing logs / traces
Strong experience in creating regular reports for Management requirements
Graduate/ Diploma in either electronics or Telecom
RHCE 6.0 and Red hat virtualixation certification
Certified ITILv3 Foundation – Preferred
VMware Certification would be an advantage
Sun Solaris certification would be advantage
Knowledge of storage technologies ( SAN/NAS) would be an advantage
Excellent handling of Implementation projects
Excellent in solution designing, architect role for the huge & complex network environments
Supporting Organizational Business requirement.
Supporting Organization in certifications readiness & fulfillment as part of OEM partnership requirement
5+ years Experience in Server Monitoring & Administration ( Windows, RHEL, Sun Solaris HP UX )
Good Hands-On Experience in Installation,configuration & Troubleshooting of Clusteed Operating Systems
Excellent Knowledge & experience on Back-up, Restore technologies
Scripting Experience is a must
Good Administration Concepts, Event Log Monitoring ,Analysis, Troubleshooting and resolution methods on Operating Systems
Designing Implementation and Administration of Operating Systems
Knowledge & Exposure on Virtualisation using VMware /Hyper-V would be an advantage
Good knowledge of Active Directory, DHCP, DNS, Clustering, Load Balancing, Anti-virus, Patch Management .
Exposure to quality standards ISO 20000 & 27000
additional information
8-10 years + relevant exp.
3-4-Years of Level 2/3 24X7 Operatoions support with LLD HLD Creation experience
Must have proven knowledge of the fundamental concepts and technologies associated with Linux Operating System (Hardware / Software)
Excellent Experience in installation, implementation, customization, operation, recovery and performance tuning and Experience in Linux System Administrator to support various flavor of Linux Unix Servers, including basic knowledge about Sun Solaris
Should be able to review Backup reports and initiate actions on backup failure against specific implement changes, perform security related tasks
Should be able to Modify Platform automation and support Script
Strong Experience in Linux Clustering activities like Redhat, Veritas Cluster
Rich experience in supporting level 4 automated patch management client
Excellent experience in implementing security patches - Manual and automated
department
Sales & Marketing Asia Pacific
contract
Regular