Service Desk Specialist

Job description

about the role

Responsibilities
• Service orientated, customer, focused with good customer service skills.
• Good networking/communications background
• Experience in one or more of the following:
Network, Firewall’s / Security / Checkpoint or Web
Hosting Network, LAN/WAN topologies and protocols
Server protocols, Desktop products.
Systems/Network Management (Netcool, Spectrum,)
• Good interpersonal skills.
• Good time management, organizational and communication skills
• Ability to work under pressure.
• Ability to deal with multiple tasks.
• Excellent leadership skills.
• Good commercial awareness.
• Presentation skills
• Ability to build relationships with peer and management levels both with clients and the company management
• Proactive, self-motivated and determined attitude.
• Problem-solving skills.
• Tenacity.
• Flexibility in terms of working hours.
• Proficient in English.

about you

Degree or equivalent in Electronics/Computers or science desired but not required.

At least one formal technical qualification (IE: MCSE, CCNA etc. or 1-2 papers of CCNP certification)

• 3 – 5 years of experience, preferably in a customer support in the telecommunication industry.

At least 2 years relevant technical experience Good network support knowledge and experience

Good analytical skills

Good  people management skills with a demonstrated ability to motivate employees.

Ability to communicate at all levels across the business..

PC Knowledge (MS Office, Microsoft outlook, Internet).

Excellent customer service skills.

Ability to learn quickly and understand basic network connectivity and infrastructure.

Good interpersonal skills, time and matrix management skills

Willing to work in night shift on rotational basis which would be mandatory,

Capable of representing the organisation during major incidents.

Able to work within a time critical, customer focused environment

Ability to multi task and work under pressure.

Expected to understand all the necessary tool sets attached to this position

additional information

department

Customer Services & Operations

contract

Regular