about the role
To provide level 2 support and to ensure a professional and consistent delivery of quality service to Orange Business services customers and achievement of operational targets
Any Degree or Diploma in Electronics/Computers or science required.
2-4 years of Industry experience, preferable service desk in a customer support in the telecommunication industry. 2 year of relevant technical experience.
Good network support knowledge and experience .
Service oriented, customer focused with good customer service skills .
Good networking/communications background .
Experience in one or more of the following: Network, Firewall’s / Security / Checkpoint or Web Hosting Network, LAN/WAN topologies and protocols, Server protocols, Desktop products.Cisco/Nortel Technologies, IP Telephony,Satellite, Systems/Network Management.
Good interpersonal skills .
Good time management, organizational and communication skills .
Ability to work under pressure .
Ability to deal with multiple tasks .
Proactive, self motivated and determined attitude .
Problem solving skills .
Able to cover Flexible working hours/shift patterns as and when required (24*7).
Customer Services & Operations