about the role
To provide next level technical suppot for Global customer service centers and Backbone supervision centers by resolving low to medium complex backbone network problems referred to the team in an effective and timely manner keeping in view functional KPIs.To identify Backbone network congestion issues and co-ordinate with Network planning and rollout teams to ensure timely capacity upgrades.To contribute to Network performance and customer satisfaction business objectives by providing high quality second level technical support on all backbone network platforms and services in Orange Business ServicesTo implement assigned high impact and complex changes on the backbone network infrastructure while demonstrating highest adherence to network change management procedures
Primary working knowledge and experience on below Platform
Network Technologies - ( Desired) ISDN, SDH/SONET, ATM, IPV6, VoIP, SIP, SS7, ISUP, etc.
• Hands on troubleshooting experience on one or more than one of the following technologies:
Voice (TDM, VoIP), NGN
Desired :- ACME SBC , Hookah , SONUS ( PSX/EMS/SBC ) , Italtel i-SSW (OPM,BSH,PSH) , Wireshark Captures analysis
Added advantage : Knowledge of IP protocols and routing
Added advantage :- MPLS, IP, IS-IS, BGP4, M-BGP,L2VPN
High end CISCO Routers (Cisco76xx, ASR9K, ASR1K etc)
• Excellent Analytical and troubleshooting skills. Good understanding of Telecom Service providers Networks and Services
Excellent Analytical and trouble-shooting skills and Good understanding of Telecom Service providers Networks and Services
Orange Intl Ntwk Infr & Svcs
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.