NORF Specialist-Denali

Job description

about the role

Deliver all Moves, Adds & Changes on customer network connections, performing technical feasibility study and end-to-end project manage by coordinating with internal specialist teams.  Release the change in customer agreed window time by leading the teleconference to achieve right First time, Every time success thereby creating Outstanding Customer Experience.

Develop structured documentation by analyzing changes to reduce variation in delivery and to improve the team’s effectiveness and performance.  Contribute to the development processes and procedures working with counterparts in Cairo & Rio and Central teams and oversee their rollout.

• Responsible for performing Layer-3 changes. Good layer-3 skills are needed
• Change Management efficiency - CM
• Ensure and monitor on time delivery of communication on change preparation & guideline to achieve internal customer confidence - CM
• Monitor and report Quality of 1st time, right time change implementation - CMRM
• Ensure and monitor delivery of change implementation within customer agreed down time - CMRM
• Measure and classify change types as simple, complex and assign owners - CM
• Project manage bulk & complex migrations using standard process and procedures - CMRM
• Coach entry level engineers by sharing knowledge on tools and processes
• Asses, prioritize, respond and report on time for expedite requests
• Act as a point of contact for all first level escalation
• Participate in process development and rollout

CM = Change Management Activity
RM = Release Management Activity
CMRM = Change Management & Release Management Activity

about you

Educational Qualifications
- Engineering, Telecommunications, Computer Sciences or any professional degree.

Relevant Experience
- 3 to 6 years’ experience in the network area

Desired skills/knowledge
• Should have high-level knowledge of Layer 1,2 and 3 OSI level troubleshooting skills.Hands on experience on Layer 3 configurationis required.
• CCNA /CCNP and JNCIAcertified/BSCI preferred. DSL handon experience is required.
• PTT functioning and Change management knowledge.
• Understanding of networking technology and systems utilized in global WAN and LAN Business to business communications and IT systems environment.
• Knowledge of protocol, systems, communications interface, circuit knowledge and network problem determination/solving skills.
• Taking charge of complex projects and ensuring successful delivery in time.
• Ability to provide exemplary customer focused support in a fast paced environment.
• Willingness to learn and expand knowledge with strong focus on soft & new technology skills.
• Proficient in written/verbal communication skills.
• Team work, uses a team approach to solve problem when appropriate.
• Ability to build relationships with peer and management levels both with internal customers.
• Good interpersonal and Excellent communication written/verbal skills.
• Good time management and organizational skills.
• Ability to work under pressure, dealing with multiple tasks.
• Proactive, self motivated and determined attitude.

additional information

Orange Business Services is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.

department

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular