Local Delivery Manager

Job description

about the role

Change Management activities

·  The eLDM is responsible of validating the order with the local customer in the local language by performing local site validation within the Provisioning system (SESAM) which includes contact with the local customer.
·  eLDM is responsible of the interactions and communication with the local customer

Release Management activities

·  eLDM is responsible for local access resource booking and allocation.
·  eLDM is responsible for the circuit ordering and for the circuit delivery management (follow up with carrier, notify ODM & Local Customer when delays are encountered or forecasted etc.)
·  eLDM is responsible of the equipment ordering through the standard supply chain process. He requests staging and shipment in order to meet the target installation date.
·  eLDM is responsible of the installation or migration scheduling and must therefore ensure the readiness of all the required components for a successful installation/migration : circuit, equipment, final configuration, human resources ; LDM request Field Engineer dispatch and notifies all stakeholders of upcoming installation/migration, LDM must also book the relevant CRM resources
·  eLDM regularly updates SESAM on the delivery status and if any potential delays affecting the expected target date, the LDM alerts the ODM/STM (and recommends a new target date based on changing facts).
·  eLDM should also regularly update the local customer on the status of the connection
·  eLDM should apply backward scheduling to ensure timely coordination with customer provider and Orange Business Services resources.
·  eLDM is accountable on end to end order once order provisioning starts
·  eLDM is responsible for SESAM tools updates for his respective tasks and ensure others updates their tasks as well.
·  eLDM is now fully accountable from order provision till order closure (Ready for Billing. Ready for service)
·  eLDM are accountable to raise partial billing once applicable
·  eLDM is accountable for order handover to operations
·  eLDM ensure proper update as customer reports are based on those updates
·  eLDM accountable on cessation after migration , to make sure cessation order raised and worked on

about you

Demonstrate strong industry sector knowledge and understanding of business challenges

Have a strong knowledge of local carriers

Have a good knowledge of local regulatory constraints

Understand network architecture and components

Speak local language(s) as well as fluent English

Have very strong coordination and time management skills

additional information

University Degree, preferable (Computer Networking, Business Management, Mass Communications or Political Sciences) or equivalent work experience

Other (Desirable):

A degree or diploma and Project Management Institute (PMI) certification or equivalent

2-5 years’ experience in IT / telecommunications

1-2 years’ experience in ISP / Telecommunication project management environment

2 years of customer facing position

Customer Service and Telecommunications experience, highly desirable

department

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular