Offers “Orange”

Expires soon Orange

IT&S Application Crisis & Problem Manager

  • Moka, Mauritius
  • Project / Product management

Job description

about the role

Job Purpose:

·  Drive and manage any business impacting incident using the defined process of Major Incident Management, which require sense of business, authority and excellent communication skills.
·  Oversee and manage the execution of the problem management process based on accepted ITIL processes.
·  Develop and support the ITIL problem management process and agreed procedures, aiming to minimizing the adverse impact of incidents and problems to the business..
·  Major Incident Management role into application service restoration
·  To undertake any other reasonable task as assigned or deemed necessary by management.

Key Tasks and Responsibilities:

·  Drive and manage OBS-IT application Crises
·  Execute Problem Management process based on ITIL processes for OBS-IT applications (500+ application).
·  Driving problem resolution activity in coordination with Software factory, Infrastructure, Engineering, Suppliers, and parallel problem management teams as required.
·  Build Root Cause Analysis (RCA) and manage the implementation of definitive solutions.
·  Create and maintain known error records in the Known Error Database.
·  Generalizing preventive actions across systems by providing Proactive Problem Management.
·  Proactively analysing output from monitoring/supervision tools [Witbe/PEM/CMS/PUMA], Genergy, RCA portal and application response time/performance study.
·  Present and explain the resolved RCA documents in the OBS-IT control committee.
·  Act as OBS-IT change manager after the normal business hours

about you

·  University degree in Computer Science/Engineering related field.
·  English language is mandatory.
·  3-5 years of experience in Application/IT enterprise.
·  Application support/architecture and life cycle knowledge .
·  knowledge and understanding of ITIL framework and best practices
·  Excellent decision making capabilities
·  Intermediate knowledge about Operating Systems, Database, Network,Coding, hardware and Monitoring
·  Ability to prepare conduct meetings as well as performing necessary post meeting communications, action tracking and follow-up
·  Strong interpersonal skills including strong verbal, written communication and excellent listening skills are required
·  Technical certifications.
·  ITIL intermediate certification is a plus
·  Kepner – Tregoe certification is a plus

department

Orange Gbl Sol for Business

contract

Regular

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