IT&S Application Crisis & Problem Manager - Orange - Moka - Wizbii

IT&S Application Crisis & Problem Manager

  • By Orange
  • Moka (Mauritius)
  • Management / Project Management

Job description

about the role

Job Purpose:

·  Drive and manage any business impacting incident using the defined process of Major Incident Management, which require sense of business, authority and excellent communication skills.
·  Oversee and manage the execution of the problem management process based on accepted ITIL processes.
·  Develop and support the ITIL problem management process and agreed procedures, aiming to minimizing the adverse impact of incidents and problems to the business..
·  Major Incident Management role into application service restoration
·  To undertake any other reasonable task as assigned or deemed necessary by management.

Key Tasks and Responsibilities:

·  Drive and manage OBS-IT application Crises
·  Execute Problem Management process based on ITIL processes for OBS-IT applications (500+ application).
·  Driving problem resolution activity in coordination with Software factory, Infrastructure, Engineering, Suppliers, and parallel problem management teams as required.
·  Build Root Cause Analysis (RCA) and manage the implementation of definitive solutions.
·  Create and maintain known error records in the Known Error Database.
·  Generalizing preventive actions across systems by providing Proactive Problem Management.
·  Proactively analysing output from monitoring/supervision tools [Witbe/PEM/CMS/PUMA], Genergy, RCA portal and application response time/performance study.
·  Present and explain the resolved RCA documents in the OBS-IT control committee.
·  Act as OBS-IT change manager after the normal business hours

about you

·  University degree in Computer Science/Engineering related field.
·  English language is mandatory.
·  3-5 years of experience in Application/IT enterprise.
·  Application support/architecture and life cycle knowledge .
·  knowledge and understanding of ITIL framework and best practices
·  Excellent decision making capabilities
·  Intermediate knowledge about Operating Systems, Database, Network,Coding, hardware and Monitoring
·  Ability to prepare conduct meetings as well as performing necessary post meeting communications, action tracking and follow-up
·  Strong interpersonal skills including strong verbal, written communication and excellent listening skills are required
·  Technical certifications.
·  ITIL intermediate certification is a plus
·  Kepner – Tregoe certification is a plus

department

Orange Gbl Sol for Business

contract

Regular

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About Orange

Orange est le leader de la télécommunication en France en couvrant les services de communication résidentiels, personnels et d'entreprise. En Europe, Afrique et Moyen Orient, Orange est présent dans 34 pays à travers le monde.

Animé par près de 155 000 personnes, le groupe Orange sert plus de 247 millions de clients à travers le monde. Tous ces collaborateurs ont chacun une responsabilité particulière qui est d'accompagner au mieux les clients face à leurs habitudes numériques. Que vous soyez un homme ou une femme, Orange se bat pour rendre accessible à tous des opportunités de carrière et même au plus jeunes pour leur offrir une première expérience significative.

La société offre une pléiades de métiers autour de la télécommunication et en particulier dans les pôles vente, système et réseaux de communication, recherche et développement et marketing. Parmi les offres à pourvoir, Orange recherche des commerciaux et responsables en boutique ainsi que de nombreux conseillers clientèle. Mais aussi des consultants, ingénieurs commerciaux, architectes réseaux, chefs de produit, spécialistes big data et bien d'autres !

Si vous êtes à la recherche d'une alternance (plus de 3000 rien qu'en France), Orange met en place un système de suivi grâce à un tuteur qui accompagnera vos missions au quotidien. Orange, certifié Top Employeur Europe 2015, saura vous offrir une place de choix au sein de l'entreprise, en France et à l'étranger en fonction de vos projets professionnels pour exercer tous vos talents.

Rejoignez-nous et soyez au coeur d'une nouvelle expérience client.

1278 vacancies open at Orange

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