ESC Monitoring Support Engineer (French)

Job description

about the role

SD agent must be able to perform main troubleshooting for the three lines of business ( Messaging, Mobility and security ) . Issues are related mostly to end users .So we are highly concerned with troubleshooting sessions .

Lotus Notes: management of user and administrator accounts and user-groups. Management of Notes / Domino application and mail box templates. Management of server connections and replications of databases…

Microsoft Exchange: management of user accounts with Active Directory. Management of distribution lists, Public folders, permissions…

Managed SMTP messaging: Management of user, administrator, distribution list, domains and sub domains, aliases, relays…

Security solutions: Reverse and Forward Proxy (logging, cache, Radius and LDAP authentication, URL filtering & rewriting, network interface configuration…), Managed Firewall (user, security policy, configuration, analyses off logs…), Managed anti-virus, strong authentication… Appreciated experience on FW1, Nokia solutions, Net screen, Net cache. Good Knowledge of the TCP port allocation.

Layer 3 and upper: router configuration, addressing scheme with associated masks, access list, NAT, PAT, Load balancing algorithms

DNS knowledge: understand the global mechanism, the function of each record type, the hierarchy, the weighting

Provide basic troubleshooting in VCenter, VCOPS, SAN & NAS technologies

1st level troubleshooting for System administration for Linux and Windows servers

 

about you

1.1.1   Technologies

Messaging and Collaboration Technologies :

·         Microsoft Exchange (2007 , 2010 , 2013 )

·         Lync 2013

·         SMTP servers ( UNIX )

·         Blackberry services ( BES10 )

·         Active Directory

·         FIM & IIFP provisioning

Security Technologies :

·         Proxies :

Cisco IronPort.

Bluecoat .

Fort iGATE .

·         Firewalls :

Juniper ( NSM and SRX )

Checkpoint .

Mobility Technologies:

·         Juniper SSL

·         Flexible SSL

·         Safenet

 

Infrastructure Technologies:

·         DNS, NTP and Active directory trusts

·         Windows Server management

·         Unix, Linux Server management

·         Virtualization basics & VCOPS monitoring

·         SAN/NAS basics.

 

- Languages:

* English

* French

department

Customer Services & Operations

contract

Regular