ESC Mobile Messaging Solutions Administrator

Job description

about the role

-Perform expert level support for Mobile Messaging technologies based on Mobile Iron device management  for messaging customers .
- Troubleshoot and diagnose problems in existing network structures and/or customer servers leading to effective and efficient problem resolution in order to meet requirements of  Service Level Agreements and contractual commitments to customer
- Validate and apply changes to server, application configuration or architecture, as requested by the customer or by internal teams.
- Perform proactive service maintenance actions to maintain service availability and reduce risk.
- Act as a Technical Implementation Owner ( TIO ) for new customers/projects deployment
- Perform maintenance (live cycle) for Mobile Messaging services

about you

Must have:
- demonstrated skills/Knowledge in the following products: Smart phones Operating systems ( Android , IOS and Windows )  and Mobile Iron device management applications.
- demonstrate good skills in messaging technologies (Domino, Exchange, and SMTP)
- proactive approach to work
- customer oriented
- excellent written and spoken communication skills
- fluency in English and French is a must
- team player
- ability to work independently if requested
- ready to participate in on call
- ready to participate in 24x7 or extended hours roaster if required

additional information

Orange Business Services Egypt MSC is located at City Stars Complex, we support all our employees with the highest level of services inlcuding medical and life insurance; this is in addition to a number of discount opportunities at several restaurants, shops, hotels, nurseries….and much more

department

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular