Cloud Coach

Job description

about the role

·  Devise a quote for the service to be delivered based on the analysis of the request sent. You will have the support of the engineering teams as well as other teams if that is deemed necessary,
·  You are the sole responsible for the quality of the service given, and all follow-ups that might ensue. You are also the garantor of customer satisfaction for your given perimeter of activity,
· 
You will maintain the document repository accessible to the customers, based on your experience during coaching sessions. The documents will include but will not be limited to :

· 
Creation of tutorials

· 
User guides

· 
FAQs

· 
Focus on functionalities

· 
You will plan and drive training and coaching sessions based on our offers

· 
You will contribute to the evolution of the catalog of services that is provided to the customer. Your suggestions will target the evolution of the offer based on your experience with the customer.

about you

·  Professional experience in IT and Networking :
·  System administration (Linux/Windows)
·  Virtualisation
·  Knowledge of the security perimeter (firewall configuration, load balancers, …)\
·  Networking
·  Backup
·  Installation of web oriented middleware (LAMP/WAMP, Apache, proxy and reverse-proxy, sFTP, serveur SMTP / IMAP, etc.)

additional information

The mission of the Cloud Coach is to act as an expert and provide tailor made to our customers so they make an optimal use of the Cloud offers they have subscribed to. The scope of action of th Cloud Coach extends to all Flexible offers, ex Flexible Computing Express, Flexible Computing Advanced, Flexible Storage, as well as the new offers to come.

department

Orange Cloud for Business

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular