Client Svcs & Spt Specialist

Job description

about the role

Good remote troubleshooting technic

 

2-3 years of experience ( 1-2 years hands-on experience in switching & routing)

 

Monitor and respond to network incidents, Alarms ( proactive or re-active)

 

Preparing reports, documentation related operations, monitoring & network utilities.

 

Punctual, hardworking  & good team member. Ready to work in 24x7 support shift

 

Co-ordination with service desk & support team

 

Maintain & refere site documents.

 

Should update & refer knowledge database.

 

Fast adopt & Ready to learn latest in product, tools.

 

SLA management, certifications, Training attended ( technical & non-technical both )

 

Understanding about ITIL process. Focus on standard operating Process. Good & timely communication & documentation.

Experience on remote troubleshooting would be an added advantage

 

about you

Basic understanding  and Hands on Routing & switching technologies (cisco and cisco meraki)

Understanding  about routing technologies like STP, RSTP, VLAN's, VPC, link-aggregation etc.

Knowledge about switching & Routing alams/incident.

Understanding on  Cisco Wireless Controller and Access Point ,Wireless Client Association ,SSID etc

Basic understanding of SD WAN technology like Meraki, Viptela.

Good understanding on network management systems, utilities & reporting.

 

additional information

good experince on CISCO MERAKI

department

Sales & Marketing Asia Pacific

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular