Client Svcs & Spt Specialist (24/7)

Job description

about the role

Ownership, Implementation and management of all services included in Orange GFA, FreeMove IMA and GMA contracts related to MNC customers

Act as a first line of support (both L1 commercial and L1 technical) to MNCs for all mobility services including voice, data, Internet of Things and Mobile Device Management

Provide direct customer support activities (including customer facing calls, presentations, emails and through customer portal)

Make in depth investigation on all the customer reports in case of anomalies and take appropriate actions to provide complete and accurate reports to customer

Carry out specialized tasks as may be assigned by dedicated units including backoffice duties

Collaborate and contribute to specific projects (new activity set up) and specific customer-related projects

about you

Good understanding of mobile, Internet of Things and Mobile Device Management technologies

Good understanding of the commercial and multinational business environment

Excellent organizational and planning skills

Excellent communication and decision making skills

Excellent time management skills

Excellent Customer-oriented attitude

Excellent problem solving and analytical skills

Process-oriented and attention to details

Self-motivated and willing to learn

Excellent initiative in owning problems and finding solutions

Good presentation skills

Team Spirit

Flexible working hours (odd hours, night shift system for 24hrs/7days activity).

Fluent in Englsh and French (spoken and written)

additional information

Qualifications & Experience

Degree/Equivalent in Information/Communication technologies or related field

OR more than 2 years experience working in mobility services

Excellent Customer Service experience

Good experience in mobile networks and IoT - desirable

Experience in Reporting and Analysis of reports also desirable

department

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular