Network Service Operations - Triple Play

Job description

about the role

·  Schedule, implement and deliver new triple play customer’s internet, data and voice  and video technical solutions§  Handle customer Premises Equipment (CPE)  configuration such as (Routers, modems, Set-top boxes,  Switches, voice IP phones and wireless equipment)
·  Coordinate and follow up with concerned departments such as customer services offices , network services operations , warehouses to ensure the smooth customer delivery
·  Visit triple play customers if needed to complete installation or to troubleshoot a problem
·  Escalate any critical technical problems during delivery or support cycles to the team Leader to help and recommend solutions
·  Coordinate with Network services operations Teams to change/replace up and running customers configuration/hardware
·  Prepare and run lab tests for any new features or equipment under supervision of the team leader and supervisor to ensure there is no technical issues before installation them at customer site
·  Perform professional level of troubleshooting during support cycle from physical layer to services layer on both customer side and back end systems side.

about you

Education

BSC in communication engineering, computer engineering

Experience

0-1 year of  experience

skills

·  Very Good written & spoken English
·  Good Communication
·  Time management skills
·  CCNA is a must
·  Own a car
·  From 0-1 year of experience
·  Graduates only

additional information

Note: Accommodation is provided.

department

Technology

Install and Support triple play customers and deliver the services at the customer side

contract

Temporary