Senior Technical Support Engineer, Systems Engineered Storage / Automation

Job description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Desired profile

Qualifications :

Title: Technical Support Engineer - Systems Engineered Storage / Automation
Location: Broomfield, CO or willing to relocate to the area

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.

As an Automation Engineer you are responsible for analyzing and designing solutions to customer and product reported issues by reducing the amount of time to gather data and diagnose issues. You serve as a primary point of contact for the Automation of providing service for Engineered Storage products; supplying advice and assistance to Oracle employees as they pertain to automating our service requests. Key skills include technical troubleshooting, problem determination and customer service skills (interactive communication/coordination/empathy/accountability).

As an Automation Support Engineer, you will be providing the analysis and technical support for our Automation framework that provides post-sales service to Oracle customers. This could include:

·  Providing post automation analysis and recommending changes to our implementation of our automated solutions
·  Designing Automated Resolution using best of breed solutions
·  Providing Tool development and Sustaining for Automated and Support Tools
·  Documenting and Testing Tools and Content developed by you or the team
·  When necessary, escalating business issues with complete and accurate information to the appropriate teams (Engineering, Operations, Service)
·  Displaying and maintaining a high level of professional behavior at all times.
·  Assisting to ensure Automation and Customer Satisfaction goals are met.
·  Communicating technical and business requirements, confidently, with Product Engineering, Architects, and internal IT organizations A preferred candidate may have these qualifications:

·  Knowledge of Cloud Technologies, Virtual Machines and Engineered Systems
·  One year prior working experience with Oracle products (or at least two years related experience without Oracle products).
·  4+ years of ZFSSA and Solaris/UNIX operating systems experience
·  2+ years of Pillar or Oracle FS-1 Flash Storage
·  Demonstrated Programming Experience in HTML, Perl, PHP, Java, and/or Javascript
·  Demonstrated ability to communicate through wrtten documentation and presentation
·  A practical level of experience in using Database Analytics and Microsoft Excel
·  Good understanding of networking concepts including TCP/IP, network interfaces, network security
·  Knowledge of RAID storage, SAN,and NAS concepts and is beneficial
·  Technical degree - BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry OR functional degree + technical higher degree
·  In lieu of degree may substitute 4 years professional experience and professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.)
·  Experience working in an Agile/SCRUM environment is ideal

Interested candidates should send resumes directly to:

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

As part of Oracle's standard employment process, candidates will undergo a complete background check prior to an offer being extended. These background checks are conducted by a professional third party firm at no charge to the applicant and include: prior employment verification, education verification, social security trace, criminal background check and motor vehicles records (where required for position).