System Administrator 3-IT

Job description

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.

Desired profile

Qualifications :

Job Profile – PaaS External Compute Services

Position: Cloud Operations Engineer

Oracle's Cloud Operations – PaaS group is looking for talented Cloud Operations Engineers with expert level experience in supporting systems built on a mix of Oracle technologies and Open Source technologies. As a contributing member of a globally distributed team, you will be responsible for the deployment and support of internally developed services/applications supporting the various PaaS portfolios. This is a unique, ground floor opportunity to work on cutting edge platforms in support of Oracle's growing Cloud Services.

Key Responsibilities:

Ø Operational Level 2 ownership of run-time management functions for Oracle PaaS External Compute Services ensuring the highest levels of availability and performance for customer service levels.

Ø Operational ownership in the support of escalated issues from Oracle Customer Support working to resolve customer issues using Oracle PaaS services.

Ø Collaborate with other operational and development teams during triage and resolution of operational issues.

Ø Document common problem patterns and create knowledge base articles to improve customer self service capabilities and resolution times.

Ø Open and track development bugs related to My Oracle Support (MOS) Service Requests.

Ø Handle customer escalations and provide Level 2 support.

Required Skills:

Ø 3-5+ years of experience supporting production environments on Linux/Java/Oracle Database platforms.

Ø Previous experience in large scale Incident and Problem Management (ITIL based operational model) highly desirable.

Ø Strong ability to analyze and solve operational problems across functional components.

Ø Strong ability to understand virtual cloud architectures and layered application and database services with the ability to logically determine root cause of an issue.

Ø Exposure to virtualization concepts and technologies like Oracle Virtual Machines or Xen is highly desirable.

Ø Willingness to learn new technologies.

Ø Desire to provide exceptional customer support.

Preferred Additional Skills:

Ø Prior experience as a Cloud Operations Engineer or DevOps Engineer.

Ø Certification(s) in a Linux administration in any distribution.

Ø Experience with large scale customer support systems and processes (e.g. service request systems such as MOS, CX, Remedy)

Ø Experience with large scale system management and monitoring tools (e.g. Oracle Enterprise Manager, Kibana, Logstash, Real User Experience Insight (RUEI), ThousandEyes)

Ø Experience with large scale system management and monitoring tools (e.g. Oracle Enterprise Manager, Kibana, Logstash, Real User Experience Insight (RUEI), ThousandEyes)

Ø Comfort with collaboration, open communication and reaching across functional borders