PaaS Cloud Operations, Support Engineer

Job description

Work with Oracle*s world class technology to develop, implement, and support Oracle*s global infrastructure.

As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.

Job duties are varied and complex utilizing independent judgment. May have project lead role. BS or equivalent experience in programming on enterprise or department servers or systems.

Desired profile

PaaS Cloud Operations, Support Engineer

As an Oracle Cloud PaaS Nerve Ops Support team, your role is to Provide Support to Oracle Cloud Customers to ensure their service availability and enable good response time for their requests.

It includes resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up with Product / Service development teams to ensure resolution and also proactively monitoring for possible issues.

You will also maintain, administer, monitor and report the state of large-scale Oracle Cloud Infrastructure be responsible for its high availability and best possible performance.

Working as part of a Nerve Center shift, you will be part of the global follow-the-sun 24/7/365 Oracle PaaS Cloud Operations team with the mission to maintain and enhance the global cloud environment.

Essential Duties and Responsibilities

·  Perform shift Nerve Center coverage managing PaaS Cloud Platform
·  Fulfill incident requests from internal and external customers surrounding the management of PaaS Platform within applicable Service Level Objectives
·  Follow standard operating procedures and policies in administering the PaaS Cloud Services.
·  Execute approved changes during change windows
·  Remotely deploy, configure, troubleshoot and optimize hardware
·  Contribute to the Oracle DevOps toolchain through python/php and bash scripts
·  Monitor and test system performance and provide performance statistics and reports
·  Recommend and execute modifications to Linux systems in order to improve efficiency, reliability, and performance
·  Participate in project delivery aimed at increasing capabilities around monitoring, notification, configuration and deployment of servers and applications within PaaS Cloud platform
·  Coordinate with network engineering, business application, and database administration function to ensure availability, reliability, and scalability of Linux systems to meet business demands

Required Knowledge, Skills, Abilities, and Background

·  BS computer science or Equivalent Qualification and/or 3+ years equivalent work experience
·  At least 2 years exp in Middleware/System admin within any of the following technologies - Oracle WebLogic , IBM Websphere, JBoss, Apache tomcat or any Java EE compatible application servers
·  At least 2 years production exp in supporting within any Unix-like operating systems(Linux/Unix/Solaris) and middleware
·  Working knowledge of web applications, http requests/responses, headers, response codes, Basic web development experience a plus.
·  Basic System Administration, Shell scripting with Perl/any Shell ,Functional knowledge of SQLPlus.
·  Ability to communicate well at all levels, Strong organizational skills, Self-motivating, ability to work in a team environment, Ability to learn new skills quickly with little supervision
·  Additional Skills (preferable) includes Networks, Understanding of IP networks, ability to analyze and monitor network traffic, DNS
·  Prior experience in Technical Support is a plus, ITIL (training or certification ) or IT Service Management is a plus.
·  Familiarity with TCP/IP protocols, firewall management, and database administration.
·  Good technical knowledge of current network hardware and standards
·  Hands-on hardware and software troubleshooting experience

Required Personal Attributes

·  Strong understanding of the organization's goals and objectives
·  Good written and oral communication skills
·  Good interpersonal skills
·  Ability to present ideas in business-friendly and user-friendly language
·  Highly self motivated and directed
·  Keen attention to detail
·  Proven analytical and problem-solving abilities
·  Ability to effectively prioritize and execute tasks in a high-pressure environment
·  Strong customer service orientation
·  Experience working in a team-oriented, collaborative environment

Preferred Knowledge, Skills, Abilities, and Background

·  Certification(s) in a Linux Administration in any distribution
·  Certification(s) in a Oracle Database Administration
·  Certification(s) in a WebLogic Administration
·  Prior experience in mission-critical support role
·  Prior hands-on experience with Java/Python Development
·  Experience with Hadoop, Puppet or Graphite frameworks
·  Experience with Jenkins/Hudson or other continuous integration environments
·  Experience with GIT
·  Experience with Oracle Linux/Solaris
·  Experience with virtualization frameworks such as VirtualBox, OVS/OVMM

Work Conditions

·  On-call availability
·  Shift schedule may require office work outside of standard business hours