Oracle Hospitality | Opera PMS Implementation Consultant

Job description

Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Desired profile

Qualifications :

Oracle Hospitality | Opera PMS Implementation Consultant

Oracle Hospitality's OPERA solution is designed to reduce the complexity of everyday tasks, allowing hotel staff to concentrate on delivering excellent customer service. By using a mixture of functions and parameters, the solution is designed to be as flexible and customizable as a hotel requires.

Job Description
Senior level Implementation Consultant who analyzes customer needs, configures the solution, and installs the product at the customer site. Our Implementation Consultants also provide client training on the POS systems.

Our Implementation Consultants ensure that our PMS solutions meet all of the specifications and functions that are unique to each of our Hospitality clients. Implementation Consultants resolve any gaps in Product functionality and train our clients how to use the new product. They are also responsible for taking the client “live” on the system after everything has been configured and everyone is trained. Implementation Consultants are accountable for ensuring a smooth transition and positive user experience. They are available to answer operational and application questions during the implementation process and after "go-live". They are subject matter experts in the POS products. Our Implementation Consultants are full time, Oracle employees and enjoy our best in class benefits and growth opportunities.

Job Requirements

This role requires 5-7 years of overall experience in an applicable role as an IT or PMS Deployment Engineer or as an experienced user of the Opera Property Management or similar products . Candidates must have the ability to communicate effectively and build rapport with team members and clients. This position requires limited travel. The ability to travel as needed which can include weekends and holidays is a must. Candidates can be based anywhere in the Continental US close to a large, metropolitan airport. Training in the Opera Products will be provided at our Columbia, Maryland location.

Preference is given to individuals which have the below skills and knowledge:

•2 years or more experience working in the Hospitality Industry (Hotels and Restaurants)
•Experience as user of POS Systems helpful
•Experience as user of Opera Property management such as but not limited to (PMS, S&C, OXI, IFC, OVOS)
•Technical experience as it relates to installing Hardware and troubleshooting that Hardware
•Knowledge of Cloud based software systems