Oracle Dyn Deliverability Analyst - Join OCI Edge

Job description

Provides direction and specialist knowledge in applying the technology/application to client business. Facilitation of customer product/application understanding through presentations demonstrations and benchmarks; provision of support throughout the sell.

As a Staff Sales Consultant you will be responsible for providing presales technical / functional support to prospective clients and customers while ensuring customer satisfaction. Develop and deliver high quality standard Oracle presentations and demonstrations. Present and articulate Oracle product*s strengths, features, benefits, and competitive advantages. Design, validate, and present Oracle software solutions to include advanced product concepts, future direction, and 3rd party complimentary products.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures.3 - 5 years business experience preferred; vendor experience also preferred. 3 years relevant computer applications or database/tools preferred. Demonstrated proficiency in one multi-user operating system. Knowledge of system and application design preferred. Strong written, verbal, and interpersonal skills. Ability to travel as needed. BA/BS degree or equivalent preferred.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Desired profile

Qualifications :

We have a passion for improving our customer’s deliverability and online reputation!

As the point of contact for addressing email delivery issues for Dyn customers, our Deliverability Team is responsible for monitoring failure rates and producing status reports to show current health status and email delivery trends.

Our Deliverability Team works to improve customer engagement with business and technical groups for email systems planning, design, and implementation with the goal of high-volume delivery assurance. As a company leading the charge in brand’s reputation, our team will continuously provide recommendations regarding email best practices, industry trends, deliverability, ISP standards and current regulations and legislation (can-spam, regional spam laws, etc.)

Responsibilities:

● Provide best practices and general deliverability guidance to clients

● Assist clients with setup of SPF and DomainKeys/DKIM DNS TXT records

● Monitor Dyn infrastructure for abuse

● Resolve abuse/compliance issues with ESPs and clients.

● Create internal troubleshooting documentation for Support Teams

● Proactively identify potential compliance issues

Ongoing Daily/Hourly Tasks:

● Email Seed Account Management

○ Create new top seed accounts

■ Make sure all accounts are active

■ Audit and update all profile information in all accounts

■ Learning which account are more active and which are more important. This is a trainable and repeatable task.

■ Audit known problems with seed accounts

■ Verification of the seed account

■ Create and Update Playbooks

■ Ongoing | To all ISP postmasters

■ Filing Forms to ISPs

■ Emailing all ISPs

■ Phone Calls to ISPs

● Opens, Clicks, Hardbounce Softbounce, & Placement

● Active Deliverability Account Reports

Qualifications:

Minimum 1 year experience in internet/email marketing. Specific experience with email deliverability issues is preferred. Good communication skills, written and verbal. Ability to handle multiple projects simultaneously.

● Administrative or data analytics experience

● Computer experience and application knowledge

● Basic knowledge of email creation and sending

● E-mail content, rendering and filtering technologies

● Microsoft Excel and PowerPoint proficient

● Basic problem solving and general troubleshooting skills

● High volume commercial/promotional email experience

● Good written and verbal communication skills