License Management Services Consultant

Job description

Delivers license management services and programs to customers and partners, in order to govern, manage and promote awareness of the proper use and distribution of Oracle solutions. Provides expertise, advisement and tools that aid in managing compliance with Oracle*s contractual agreements, while providing value-added services to enhance satisfaction.

Performs qualification activities in assigned segment to identify accounts/areas where compliance needs to be assessed and ensured. Executes license management engagements/programs with customers and partners, following defined standard processes, that aid in the proper management and distribution of Oracle products. Develops expertise in contractual agreements, licensing policies, technical verification, compliance processes and other relevant areas, using this to provide analysis and license management advisement. Plans and drives progress on project milestones.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Ability to comprehend and interpret licensing issues. Strong analytical skills. Ability to communicate clearly. Typically 2 years of related experience to include 2-3 years customer facing experience in IT/asset management consulting, audit or customer management and understanding of the software industry is preferred.

Desired profile

Department Description :

Oracle License Management Services (LMS) is a global organization that delivers non chargeable professional services to govern, manage and promote awareness of the proper use & distribution of Oracle solutions across the whole Oracle portfolio. LMS works in a transparent and consultative manner to educate equip and enable customers and partners on Oracle license management practices.

Role Overview :

The purpose of the LMS ULA Certification Program is to facilitate the fulfillment of the ULA contractual obligations and promote early discussions surrounding the ULA deployment and consumption.

Contacting the ULA global customers for declaring the installed and running programs at the end of the ULA deployment program and informing about the go-forward alternatives: renewal or certification.

As part of the certification process, perform deployment validation considering the contractual entitlement and customer's architecture and/or measured usage.

As part of the renewal strategy, prepare and provide customers with a financial value analysis for emphasizing the benefits of the ULA and associated cost savings.

The LMS ULA Global Services Consultant will work in conjunction with the LMS Divisional Field teams and Sales Teams, as per defined LMS workflow process and procedures.

Responsibilities :

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Verifies the ULA deployment information for accuracy and reasonableness, considering contractual entitlement, initial license quantity estimations, as well as customer's architecture.

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Works with the expert technical teams to perform spot-check measurement on some of the quantities reported by the customer. Measurement results will be compared against the deployment information.

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Issues the compliance analysis, presents findings and works with LMS Local teams and Sales teams to solve the un-compliance identified.

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Updates Oracle systems with the certified quantities.

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Develops and maintains a high level of expertise in Oracle's license programs and licensing policies, in order to service the customers properly.

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Is actively collaborating with other LMS members as well as other Oracle organizations like: Contracts, Migrations, Support and Sales in order to achieve the LMS objectives.

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Is responsible for achieving team and individual objectives, as agreed with the direct Manager.

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Makes efficient use of available communication solutions (email, telephone, instant chat).

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Act as subject matter expert (SME) in the area of activity and deliverables produced.

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Acts as an expert analyst, fulfilling the tasks assigned in the agreed time lines and quality standards.

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Uses structured methodology and analytics to identify and solve problems.

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Is actively involved in the team's process development by proposing solutions and suggestions meant to increase and/or improve results.

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Acknowledges and applies the policies, procedures and processes, as defined on Company / Line of Business / Department levels.

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Is responsible for informing the Manager / Team Coordinator in due time and accurate manner, after researching all available sources, of any critical problems or sensitive situations concerning Oracle customers as well as anything impacting team's/department's processes or objectives.

Competencies and Qualifications :

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Bachelor's degree in CS/CIS/MIS or Economic field is preferred

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Fluency in English is mandatory. Any additional language such as: French, German, Italian, Portuguese or Dutch would be a plus

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Excellent verbal and written communication skills

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Call Center / Customer Service experience

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Excellent negotiation skills

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MS Excel & PowerPoint proficiency (pivot tables, v-look ups etc.)

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Experience interpreting licensing terms and conditions

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Solid analytical skills, great capacity to accurately render process and manage information from different sources.

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Basic knowledge on Project Management

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Detail-focused and highly organized

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Ability to prioritize tasks handle multiple projects simultaneously in a fast paced environment

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Ability to work both independently and in a team environment

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Basic IT Knowledge: Hardware & Software, Virtualization Technologies Partitioning, Clustering

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Availability for working in afternoon shifts (13.00 PM - 22.00 PM) if needed, for covering N. America division in the near future.