Information Strategist

Job description

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

Provide thought leadership on user assistance technology, methods, processes, techniques. Design, develop, and implement new methodologies for user assistance assets. Research and implement tools that deliver the latest and greatest instructional design methodology and creation of instructionally sound user assistance assets. Monitor project details by way of project plans, Jira, Enhancement Requests, or similar tools/processes and anticipate and solve project problems. Contribute to the overall design of user assistance sets for complex products and components. Lead internal task forces related to content structure, user assistance, user interface, production, and tools. Contribute to division-wide decisions about enhancing content architecture and GUI to ensure user assistance developers create the correct information needed by the end user. Organize, teach, facilitate, and observe pilots. Create support collateral for pilots where appropriate (wiki pages for course pilots). Recognize opportunities to enhance usability and communicate findings to Usability, Development, and Product Management groups throughout the product development process. Lead discussions at user assistance and feature team meetings. Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team. Observe and evaluate pilot courses taught by more junior UA developers. Lead and drive cross-team or cross-LOB projects and initiatives.

Acknowledged authority within the Corporation. Provides leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Acts as a leader of large-scale company initiatives. Viewed by peers as a leader and top contributor and by line management as a key business partner. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Have published at least one white paper or presented at industry conferences on topics related to Oracle products, technologies, or user assistance. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 12+ years of user assistance development or relevant experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Desired profile

Qualifications :

Information Strategist

This is a leadership position in Oracle's User Assistance Development organization and focuses on promoting a long-term road map for innovation. By virtue of understanding Oracle products, Oracle customers, and industry trends, the Information Strategist will bring Oracle UADev to the forefront of user-centered design and cutting-edge user assistance development. The Information Strategist takes the long view -- identifying what Oracle UADev needs to design and develop today in order to deploy two years from now. Nothing is off the table -- AI-driven content delivery, crowd-sourced deliverables, open-source content development, metadata-driven personalization, and visualization-intensive experience. Recommending where we need to invest to improve product design and our overall customer experience is the challenge.

To succeed, candidates must be superlative collaborators and partnership-builders. The next-generation UADev information strategy should evolve in tandem with our Marketing, UXD, Support, and Sales strategies and be compatible with them. The Information Strategist defines the strategic goals and opportunities to hand off to production standards and implementation teams. Where we are going and how we plan to get there needs to make sense to UADev management, the UADev community, and to the rest of Oracle.

Background / Track Record

Candidates need the following background.

·  5+ years experience working as an information architect or content strategist at an enterprise-class company.
·  5+ years experience working with one or more relevant standards organizations.
·  5+ years experience developing division-wide or company-wide user assistance or content strategy initiatives.
·  5+ years experience championing change in the areas of user assistance and content strategy.
·  5+ years experience involved in customer outreach and engagement.
·  8+ years experience delivering papers, workshops, and panel presentations at national conferences sponsored by relevant professional organizations.
·  8+ years experience designing and building delivering "best in show" prototypes.
·  3+ years experience working in an Agile Scrum environment.

Skills

Candidates need to be able to demonstrate competence in the following areas.

·  Industry and competitive research
·  Managing up -- presenting clear and actionable strategies to senior management
·  Managing up – providing clear feedback on UA requirements defined and promoted by senior management
·  Managing across -- promoting synergy and enthusiasm across Oracle UA teams, the UADev organization, and innovation incubator initiatives.
·  Enterprise-class metadata design, development, and curation
·  Enterprise-class information portal design and development
·  Structured content development (DITA) and content management (CCMS, GIT)
·  Markup – XML DITA, Markdown, SVG, and HTML5
·  Programming – JavaScript, JSON, and XSLT
·  User-centered design (UCD), usability testing, and user-experience design (UXD)
·  Learning-centered design and content development
·  Multimedia design and delivery
·  Standards governance

The Information Strategist would report to the Senior Director of Information Architecture and work on a small team of information architects, learning architects, and strategists. Some travel required.