Incident and Communications Manager

Job description

Manage the development and implementation process of a specific company product.

Manage the development and implementation process of a specific company product involving departmental or cross-functional teams focused on the delivery of new or existing products. Plan and direct schedules and monitor budget/spending. Monitor the project from initiation through delivery. Organize the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints. Assign and monitor work of systems analysis and program staff, providing technical support and direction.

Duties and tasks are standard with some variation; displays understanding of roles, processes and procedures. Performs moderately complex problem solving with assistance and guidance in understanding and applying company policies and processes. BS degree or equivalent experience relevant to functional area. 2 years of project management, product design or related experience preferred.

As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).

Desired profile

Qualifications :

The OCI Classic Team is seeking an accomplished and passionate individual focused on managing and evolving the Incident Management and Communications Program for our best-in-class service offerings. This role will report to the Manager of Cloud Operations and will be responsible for leading key initiatives across all OCI Classic Services (IaaS/PaaS).

This position is full time and will be located in Reading, UK.

Who are you?

·  Passionate about customers, incident management + communications, and team culture.
·  Strong communicator who is passionate about the customer’s experience
·  Focused on delivering results while building the Oracle Cloud brand.
·  Collaborative in developing key partnerships with teams across Oracle on projects and initiatives.
·  Motivated to be resourceful, innovative and entrepreneurial.
·  Humble and committed to always improving.

Responsibilities

This role will be focused on serving teams in the following capacities:

·  Communications
·  Drive the communications strategy and execution across OCI Classic
·  Drive and rely on key performance measures which will be the life-blood of validating performance and service health. These metrics will include:
·  Communications speed
·  Communications quality
·  Communications accuracy
·  Customer satisfaction with the communications provided

·  Incident Management
·  Investigate, analyze and drive service events to rapid resolution
·  Ensure all key resources are engaged and focused on remediation
·  Follow the incident management framework in a consistent manner

Requirements

·  Positive, thoughtful and ‘can-do’ personality
·  Ability to manage multiple projects in a fast-paced, ever changing environment
·  Ability to think strategically and tactically
·  5+ years of experience in operations, incident management, or reactive communications space
·  Experience in partnering with internal and external teams cross the organization
·  Exceptional written and verbal communication skills with meticulous attention to detail.
·  Technical proficiency preferred