Implementation Consultant - PMS

Job description

Intermediate implementation professional who analyzes customer needs, configures the solution, and installs it at the customer site.

Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Resolve any gaps in functionality. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After "go-live", provide technical support to the customer.

2-5 years of overall experience in relevant roles. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.

Desired profile

Qualifications :

·  Responsible for configuring, training and support hotel system in your region
·  Responsible in conjunction with the local product team for local quality assurance of new product/ or version releases prior to distribution in your region.
·  Ensure familiarity with new releases as they become available.
·  Train the concepts and procedures of Hotel Systems support to the support team in your region.
·  Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures.
·  Assist in configuring, installing, training and supporting the Hotel Systems product suites and associated interfaces for selected strategic projects when required.
·  Liaise with subject matter experts in the regional office on client requests for enhancements & development.
·  Work with the support teams to ensure service level requirements are exceeded.
·  Work with the customers to ensure that contractual service expectations are exceeded
·  Willing to work overtime and holidays as requested.
·  Able to travel extensively and be away from home for extended periods of time.
·  Willing to work with a wide variety of cultures.
·  Currently hold a valid passport

Essential

·  Minimum one year experience installing/configuring/supporting Hotel System's software products in the Asia Pacific region. Or Implementing other hospitality products, such as Golden Up (金旭資訊), Athena (德安資訊) and Infor epitome PMS
·  Degree in a Technical, Hospitality or Business or Marketing field.
·  Professional written and spoken Mandarin and English.
·  Experience in Microsoft suite of products in particular, Outlook, Excel, Word, Project and PowerPoint

Desirable

·  Previous experience with alternative automated Front Office Management Systems.
·  Knowledge of manual hotel operating procedures
·  Knowledge of Opera, Fidelio & MICROS products an advantage.
·  Familiarity with Windows Operating System and Oracle 11g.
·  Basic working knowledge of Networks, PC's and troubleshooting installation issues